slogy Posted March 7, 2005 Share Posted March 7, 2005 I recently moved my Corsair XMS RAM from my MSI Neo2 plat board (it worked beautifully) to my new setup a shuttle sk83g system. it has given me nothing but problems. random restarts and the like. ive tried setting the latency timings to no avail. phone support and email support have only left me hanging listening to automated messages. my setup is shuttle sk83g SFF AMD 64 3000+ 1 GB (2x512MB) corsair xms (TWINX) RAM CMX512-3200c2pt (XMS3202v4.2) ATI X800 maxtor 200 GB HDD Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 7, 2005 Corsair Employees Share Posted March 7, 2005 I am a little confused why you would step down going from a 939 MB to a system like this. However the fact the modules ram in your other system with out problems would suggest a problem with this system. I would check with the MB maker and make sure that you have the latest bios and maybe test the modules in another system to be sure. Link to comment Share on other sites More sharing options...
slogy Posted March 8, 2005 Author Share Posted March 8, 2005 im sorry the "2" must've slipped when i was typing the system specs of the old system. it was a MSI K8N Neo mobo socket 754. so this is sort of a lateral move. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 8, 2005 Corsair Employees Share Posted March 8, 2005 Oh O.K. that makes more sence. However, what you have posted would suggest a problem with your system. Can you test the modules in your old system or another system to be sure? Link to comment Share on other sites More sharing options...
slogy Posted March 16, 2005 Author Share Posted March 16, 2005 after waiting 2 weeks for an RMA number i sent the two sticks back and now (even though it said that they would ship 24-48 hours after they received the sticks...its almost been a week.. what's the deal? RMA# R73162 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 16, 2005 Corsair Employees Share Posted March 16, 2005 James, We do not show that we have received them yet. Do you have a tracking # from the shipper? Link to comment Share on other sites More sharing options...
slogy Posted March 17, 2005 Author Share Posted March 17, 2005 I sent an email yesterday morning with the trackng number. response in less than 24 hours has yet to be received. Fed Ex Tracking # 849197568487 received on March 10, 2005 signed for by M. IBAY http://fedex.com/Tracking?ascend_header=1&clienttype=dotcom&cntry_code=us&language=english&tracknumbers=849197568487 this extreme delay is costing me money and testing my patience. i usually suggest Corsair RAM to my customers but this is making me question my brand loyalty. Timeline: Requested RMA# 2/22/05 Received RMA # 3/7/05 Sent RMA Item 3/8/05 Corsair Received RMA Item 3/10/05 Still no replacement 3/17/05 almost a month since request. if i wanted to wait i would've not shipped it 2 day air and would've bought some replacements from a different company. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 17, 2005 Corsair Employees Share Posted March 17, 2005 Please tell me your RMA# so I can track it internally! Link to comment Share on other sites More sharing options...
slogy Posted March 18, 2005 Author Share Posted March 18, 2005 sorry i thought i had posted it earlier. RMA# R73162 Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 18, 2005 Corsair Employees Share Posted March 18, 2005 Your RMA was received the 16th and new modules will ship today. You can email rma@corsairmemory.com with your RMA# and ask them for tracking info if you like, but you should get them on Wednesday or Thursday at the latest. Link to comment Share on other sites More sharing options...
slogy Posted March 19, 2005 Author Share Posted March 19, 2005 so what happened to the 5 days between actually receiving it and "receiving" the RMA? i think some people in the shipping/receiving dept. need a little kick in the pants. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 22, 2005 Corsair Employees Share Posted March 22, 2005 Sorry about that, I think the part was on back order. It does happen from time to time. Please let me know when you get the new modules. Link to comment Share on other sites More sharing options...
slogy Posted March 23, 2005 Author Share Posted March 23, 2005 The new modules were received today. Just shy of a month from original RMA request. I suggest not posting a rigid time schedule (24-48 hours) if things like backordering occur. I am a patient man but a lesser one would've given you hell and then some. thank you for all your help. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 23, 2005 Corsair Employees Share Posted March 23, 2005 Well I do understand and I don’t blame you, I would be upset at the least as well. But please let me know if you have any questions. And I do apologize it took so long. Link to comment Share on other sites More sharing options...
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