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harpoon rgb wireless packet loss?


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hi, I recently bought the new harpoon wireless mouse, if been using this mouse for 5 days now and I keep getting massive packet losses, while gaming or just browsing the web. I am using the mouse with the dongle and i have set the pulling rate to 500 Hz, the firmware is the latest avaiable(5.49 for dongle and 5.64 for mouse. The mouse and dongle are less then 2 meter from each other with just a my pc in between them, the only distortion it can get is from my phone although it is using 5 ghz wifi and cellular data. So my question is this can this problem be fixed by me or maybe through a software update? Or should i return this mouse and get a wired one?


Thanks in advance for your responses.

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