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ticket #833865 - After about 2 months you haven't RESOLVE problem


Lupin382
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I have keyboard corsair STRAFE RGB with problem of doublepress key and 1 led wrong..

I have contac support, with ticket #819402 at 04 december 2018 and after some test they answer me that need to ship for waranty, and all ok...

 

I have ask express RMA because i can't write without keyboard and i pay for new one until i send back my oldest...

 

ookk...they open another ticket #833865 and instead EXPRESS RMA is like "Very slow RMA".

 

i press on pay, confirm to use my cc info and "submit" and appear error:

 

"invalid ADDRESS bla bla bal" without insert any credit card info..

 

i have make video, after over 1 months and many question about address...they don't solve..

 

I WANT PAY FOR RMA EXPRESS but you don't resolve your problem with form...

 

Send me another way to pay..another link .... is like a joke...

 

i assembly pc and this is my first and last time with corsair

44836698_corsairerror2.thumb.PNG.49fed427427e6ff90793979383938dca.PNG

71098063_corsairerror1.thumb.PNG.27504da9b9e4d7654831a88d8023e4ab.PNG

Edited by Lupin382
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  • Corsair Employees

Hello Lupin382,

 

I went and messaged the person from IT to see if we can get this resolved, Can you please try again? I am sorry for the inconvenience. I have also taken charge of your ticket so I can get back to you faster regarding the situation at hand.

 

Best,

Wootaru

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