IcoolerthnU Posted March 3, 2005 Share Posted March 3, 2005 I recent purchased the 1 GB package which contained two Corsair Value Select VS512MB400 sticks. I believe one of the sticks is bad. Current hardware configuration: Mother board: Asus A7N8X-E Deluxe CPU: Athlon XP 3200+ 400FSB Video: ATI All-in-Wonder Radeon 9800 Pro Memory: 2x 512mb Corsair Value Select VS512MB400 After reading plenty of Ram guy posts throughout this form i have tried several different bios configurations, each time allowing several passes with 'Memtest 1.51'. Using Both sticks i tried: -boosting ddr voltage to 2.7 -underclocking the memory to ddr333. -Setting timings to thier most conservative settings REsult: Mem test showed failed transactions. Then i tried the same setup this time testing each stick individually. I have found that only one of the sticks causes the mem test to fail. The lot number for this "bad" stick is "0451051-0". Im pretty sure this thing is bad, i just need ram guy to dial in here and ok my requesting an RMA number. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 3, 2005 Corsair Employees Share Posted March 3, 2005 Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
IcoolerthnU Posted March 3, 2005 Author Share Posted March 3, 2005 oh i forgot to mention my inital reason for testing the memory. The computer would randomly restart. I got a clue that it was memory related when i noticed that boosting the memory voltage seemed to give me more uptime between restarts.... help me gurus :confused: Link to comment Share on other sites More sharing options...
IcoolerthnU Posted March 3, 2005 Author Share Posted March 3, 2005 Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Thanks! :D: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 3, 2005 Corsair Employees Share Posted March 3, 2005 Please let me know when you get the new module! Link to comment Share on other sites More sharing options...
IcoolerthnU Posted March 8, 2005 Author Share Posted March 8, 2005 no one seems to be responding :( I sent an email to RMA@corsairmemory.com and I filled out the online form. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 8, 2005 Corsair Employees Share Posted March 8, 2005 Please either call our customer service at 888-222-4346 and dial "0" or follow the link in my signature "If you have submitted the RMA using the on line form and have not got a reply!" Link to comment Share on other sites More sharing options...
IcoolerthnU Posted March 11, 2005 Author Share Posted March 11, 2005 Please either call our customer service at 888-222-4346 and dial "0" or follow the link in my signature "If you have submitted the RMA using the on line form and have not got a reply!" I followed the link and sent the mails to warranty@corsairmemory.com and rma@corsairmemory.com. No reply from either :(: I'll try calling the phone number tommorrow. Link to comment Share on other sites More sharing options...
Wired Posted March 11, 2005 Share Posted March 11, 2005 Checked your registration info, with that domain name it's possible their spam filter stopped it. Link to comment Share on other sites More sharing options...
IcoolerthnU Posted March 11, 2005 Author Share Posted March 11, 2005 Checked your registration info, with that domain name it's possible their spam filter stopped it. yeah thats quite possible. I called the phone number and no operators were available so i left a voicemail. The voicemail contains my name phonenumber email and the type of memory im looking to return. Hopefully someone will contact me. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 11, 2005 Corsair Employees Share Posted March 11, 2005 I would suspect you would get a call back by 12: this morning our time! Please let me know if you do not get a call back. Link to comment Share on other sites More sharing options...
IcoolerthnU Posted March 12, 2005 Author Share Posted March 12, 2005 I would suspect you would get a call back by 12: this morning out time! Please let me know if you do not get a call back. No call back no email... :(: help Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 14, 2005 Corsair Employees Share Posted March 14, 2005 Please call them again at 888-222-4346 and dial "0". If you get no answer please try option "2" at the main menu. Link to comment Share on other sites More sharing options...
IcoolerthnU Posted March 14, 2005 Author Share Posted March 14, 2005 Please call them again at 888-222-4346 and dial "0". If you get no answer please try option "2" at the main menu. Called again, got an operator who transferred me to "The RMA Department" which was what sounded like "Jeorgette"'s extension. I got Jeorgettes voicemail and i left her a voicemail with my name, number, email, and the type of memory im trying to get an RMA for. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 14, 2005 Corsair Employees Share Posted March 14, 2005 You should get a call back in the next hour or so. If not please let me know! Link to comment Share on other sites More sharing options...
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