Cannot resolve my ticket in a whole month

[Svaroggg]

Hello.

 

My ticket number is 802411.

 

One month ago I found out that one of the DDR4 memory stick is faulty. So I opened a ticket, received RMA and sent back the whole kit to the provided address. It was received on 15th November.

 

Since then (more than 2 weeks have passed) I cannot get any information about replacement. I'm getting only promises that it would be sent in 24-48 hours. And then the supporter just disappears and does not provide any updates. So I had talked to Junior M, Vincent T, Claire F and still no luck.

 

I think it's ridiculous that Corsair cannot replace one faulty memory kit. And even cannot provide an accurate estimation when it can be done!

 

I'm thinking about a full refund in this case. How can I do it?

 

Thanks.

[Corsair Wootaru]

Hello Svaroggg,

 

Sorry for the delays, I am looking into what is going on with your replacement. We have had some issues when sending DRAM replacements to Russia because of customs issues. I have contacted our warehouse to see if we can have the item cleared to be delivered to you as it is stuck at the moment.

 

I will do my best to find a way to get the DRAM to you.

 

Best,

Wootaru