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firmware update issue


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Good Day


Please help me with the following , after I updated my K55 keyboard it the was not recognized by iCUE software. So now i am also not able to the keyboard features like the pause/play , skip track , volume up and down etc.


it is very frustrating as I am also not able to log a ticket or to do a live chat on your support page as I get a msg saying "{ "Message ": "006" }" and this msg has been going on for 3 weeks now.


Please see attachment!


Please support team help me.


Thank you in advance


Kind Regards

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