isn2011 Posted November 27, 2018 Share Posted November 27, 2018 Hi I am using this as my last resort in order to get my PC back up and running. Okay I shall start from the beginning. My H100i V2 died on me for the second time this year, first time was January latest was 10th November. I promptly contacted through the existing ticket and got a response the same evening promising an upgrade of cooler too. A new ticket was created 806110. A shipping label was created and I returned the cooler and a new cooler was dispatched. However, upon arrival I was rather disappointed as not only was the item I received a refurbished item, the item I received was incorrect. On 16th November I was advised a prepaid label would be sent out for this item to be collected and the correct item would be sent out. I received the shipping label for DHL on the 19th November and the cooler was collected on 21st November. I haven't heard anything from the support team since and my computer is sat doing nothing due to the lack of the cooler and now I am concerned I am going to need to purchase a new cooler as it will be claimed the cooler never arrived. Are you able to advise on this as I am extremely concerned about the situation. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Wootaru Posted November 29, 2018 Corsair Employees Share Posted November 29, 2018 Hello isn2011, I have sent a reply to your ticket. :) Best, Wootaru Link to comment Share on other sites More sharing options...
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