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not being detected by ICUE: problem with laptop?


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Hello all , English is not my first language , so sorry for any typo .


I currently am using a laptop with my new keyboard as I wait for my PC to be repaired . I would like to change the RGB color on the keyboard. I have dowloaded iCUE onto this machine , yet "No Devices Detected' is all I see. I have tried many things like disconnecting USBs and restarting my computer , and 'hard resetting' by holding the escape button. Still, all I see in iCUe is "no device detected." Iv'e searched up how to fix but none of them helped. Changing the polling rate is also not helping as the keyboard doesn't work out of "BIOS."


Any fix? Help is appreciated. Thanks!

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