ticket id question 808119

[hackatwork]

Hello,

i ll copy the conversation with corsair:

Hello,

I have a corsair k70 rapidfire (Italian) and my left side alt key keycap is worn. I wrote to your Facebook page through messenger and you said that I can receive the cap under the 2 years warranty. I bought it in December 2016 on Amazon.

Thank you

 

Hello lorenzo,

 

Your RMA has been approved. Further instructions have been emailed to you. Please check your inbox / spam folder. You can also click on the Shipping Label link at the top right of the ticket for return instructions. Please let us know if you have any other questions. Thank you.

 

We also have an express replacement option available. If an item is in stock, we can send the replacement first in exchange for the price of the item. We will then refund this amount once we receive the faulty product.

 

Thank you for choosing Corsair.

http://www.corsair.com

https://www.facebook.com/Corsair

 

p.s. haven't received the "further instructions"

 

The questions are:

1- Is it possible that i have to send back the entire keyboard just for a keycap?

2- In that case i ll go for express solution but i ll receive the same k70 rapidfire with IT layout?

 

Waiting some news about it.

Thank you all

[Corsair Wootaru]

Hello hackatwork,

 

Please disregard needing to send in your keyboard. I have requested that a Left Alt key be sent to you.

 

Thanks,

Wootaru

[hackatwork]

thank you!