Mr3dfx Posted October 25, 2018 Share Posted October 25, 2018 (edited) I have an open ticket that's currently been open for 45 days with no sign of resolution... THE RMA IS EVEN APPROVED!!! It's the 3rd party site that collects CC info to process the Express RMA that has issues (See included screenshots). Whomever is looking at my ticket keeps telling me to clear cache, do this, do that...and 'see if it fixes it'... Thanks, I don't need level 1 support... Can I just purchase a better keyboard from your site and return this one!? In reality at this point my keyboard should be upgraded for free and sent at no cost. I'll gladly return this defective one!!! Just get me a keyboard that works!! I need it for work, so a non-Express RMA is not really an option, I don't have an extra keyboard lying around... Is there ANYONE @ Corsair that can actually HELP!? :evil::evil::evil::evil::evil::evil::evil::evil: Edited October 25, 2018 by Mr3dfx Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 26, 2018 Administrators Share Posted October 26, 2018 Hi, we've updated the ticket. Please close your browser, open it back up, and try again. Link to comment Share on other sites More sharing options...
Mr3dfx Posted October 26, 2018 Author Share Posted October 26, 2018 Thank you! I was finally able to enter my information and go through the process. I have a confirmation number! <crossesFingers> Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted October 26, 2018 Administrators Share Posted October 26, 2018 You're welcome. Link to comment Share on other sites More sharing options...
Mr3dfx Posted October 31, 2018 Author Share Posted October 31, 2018 I finally got the 'new' (refurbished) keyboard...but it's exhibiting the same issue as the other keyboard. Which leads me to believe this was a software problem, not hardware. Also, I did not get a shipping label to return the old one...how do I send it back? Link to comment Share on other sites More sharing options...
Mr3dfx Posted November 2, 2018 Author Share Posted November 2, 2018 HELLO!??!? Your support site is not even responding, I have issues with this new keyboard too!! ANYONE!@!!!!!:evil::evil::evil::evil::evil::evil::mad::mad::mad::mad::mad::mad::mad: Link to comment Share on other sites More sharing options...
Recommended Posts