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Advance replacement - new or refurbished?


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I opted for advance replacement on my recent RMA and the replacement unit arrived this morning.

It's a refurbished unit, not a new unit as the Corsair support rep told me I would get when we spoke on the phone.

Or as this reply from Dustin to an older thread would suggest:

We don't send certified refurbished units as replacements, we send brand new ones.


So what should one expect an RMA replacement unit to be like... new? refurb?


Note: just to clarify, I'm not criticizing the Corsair support in any way. On the contrary, they did a great job on my ticket, they were very easy to get in touch with and they quickly got me a satisfying resolution to my C1 problem. Hats off.

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