k95 rgb platinum K95 Platinum soft bricked.

[OriginalDood]

I originally contacted support pertaining to a LED discoloration issue. I was instructed to "attempt a manual flashing of the firmware onto the keyboard."

Which required me to delete a file labeled "firmware.bin" and replace it with a provided bin file. Following this I then unplugged the keyboard and plugged it back in like instructed.

 

After following the instructions provided my keyboard no longer lights up or registers key presses. Even when I unplug and reconnect I do not get the tune of Windows registering a newly connected USB device.

 

 

Ticket Number:783618

 

Product Number: CH-9127114-NA

 

Thank you in advance for your input and help.

 

-IK

 

 

Update 9/28/2018

 

The issue was I was provided the firmware for the original K95 RGB instead of the K95 Platinum.

Edited September 28, 2018 by OriginalDood
I have been provided a fix for the reason I posted

[Corsair Hotpot]

Have you replied to the agent on the ticket about what happened? I recommend talking to them for the next steps.

[OriginalDood]

I have but unfortunately the agent only responds to me once every 24 hours. After I informed the agent of what happened I only got the following response

 

"Your exchange has been approved; please follow the instructions that will be provided on this ticket momentarily."

 

I was not trying to return the keyboard. I was only curious if there was anything I could try that can provide me a solution to the discoloration. So now I am kind of confused and mildly upset that I have to wait an additional 24 hours with a now inoperable keyboard for another response. Thats why I posted on the forum seeking additional help and I thank you for your response. @Corsair Hotpot

Edited September 28, 2018 by OriginalDood

[OriginalDood]

Here are the instructions provided to me to install the firmware.

Edited September 27, 2018 by OriginalDood