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the audio wheel control stopped working


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my sound wheel control stopped working today suddenly why

its was fine before couple of days until today

i cant control the volume level any more its stuck at 100% i cant control it any one why wat happen ?? i made a format it work but when i installed the corsair app it stopped working please help

i bought the keyboard in 4/4/18 and every thing was working 100% until today )

( all multimedia keys working prefect expect the wheel )





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