Ticket response

[Ashwind]

Hello I have a defective ram stick so made a RMA request ticket 4 or 5 days ago and have not heard anything back, it said they would get back within 2 days when I made the ticket.

Any one know if this is normal or do I need to send another ticket / contact support again ?

[Corsair Wootaru]

Hello Ashwind,

 

Please let me know what your ticket# is. I will look into your ticket.

 

Thanks,

Wootaru

[Ashwind]

Hello Ashwind,

 

Please let me know what your ticket# is. I will look into your ticket.

 

Thanks,

Wootaru

 

Thank you very much, my ticket number is #777092

[Corsair Wootaru]

Hello Ashwind,

 

An automated response has been sent to you regarding your RMA, I have sent a response as well.

 

Thanks,

Wootaru

[Ashwind]

Thank you for your response on my ticket it has been approved for a standard RMA, would it be possible to make this an advanced RMA ?

I work from home and NEED my pc so to be honest the ticket process time has not given me much confidence in your turn around time either so would rather pay to have the easy option with no pc down time to speak of

[Corsair Wootaru]

Hello Ashwind,

 

I will see that we can arrange that for you.

 

Thanks,

Wootaru