justinvapes Posted August 24, 2018 Share Posted August 24, 2018 The issue before where the firmware was corrupt was resolved for a few minutes, no more than 10. I decided to call the tech support number since they are open right now. The guy that took the call just suggested that I should buy a new keyboard if I can't find my receipt to replace under warranty. No resolution to anything I asked, I did one firmware reset, and because I don't have another PC that this keyboard has never been plugged into, he told me to buy a new keyboard. I was calm and asked nicely to speak to a different person/management about trying to resolve the issue because I feel the keyboard works, just a software glitch, and he said. "Well, I could transfer... but they are just going to tell you the same thing." That made me upset. I still even apologized if I came off a little rude, but it's frustrating, and the last thing I want to hear from a tech support agent is to ignore my questions and just tell me to buy a new keyboard. What a joke. All I want to know is if there is a way to fully delete the corsair software on my computer so I can do a complete fresh install of everything? Link to comment Share on other sites More sharing options...
Corsair Employees Corsair StormShadow Posted August 27, 2018 Corsair Employees Share Posted August 27, 2018 which keyboard do you have? What's the part number? Link to comment Share on other sites More sharing options...
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