Cosair 500D SE USB-C Front I/O

[aluera89]

Hey guys,

I have been having issues with my USB - C on my front I/O. Every I plug in my phone it will charge and then begin to constantly disconnect and reconnect. I have updated my drivers. I have checked my BIOS and even made changes in device manager and power settings. I am beginning to think the front I/O is faulty but then I also am not sure because if I disable the device in the device manager it will stop disconnecting and reconnecting but continue to fast charge my pixel 2 xl. I have tested the USB C port on my motherboard ASUS ROG Formula X and it works fine, stays connected and I can transfer files while it charges as well.

 

I was curious though what any thoughts were, suggestions or if anyone has had any similar issues.

[tiessar]

Get a higher quality or shorter Type C cable, you're adding too much length so it's dropping out.

Cables certified for Type C and/or PD aren't certified for that performance on an extension.

[Corsair Caliente]

Hey Aluera,

 

Go ahead and go with tiessar's suggestion. If the problem persists though the support team can send you a new I/O panel if necessary. Just submit a ticket on at https://support.corsair.com and let them know.

[aluera89]

Just in case anyway ever has the same question, I did ordered a higher quality USB C - C connection from amazon and ever since they I have had no problems. I just find it a little weird that the cord that came with the Pixel 2 XL is not strong enough. Anyways, thanks guys!