Matterom Posted August 3, 2018 Share Posted August 3, 2018 So, Interesting issue i suppose, But 2 weeks after i got this new headset from bestbuy, i've somehow managed to get it to never work on startup. That period after i bought it, it worked fine. But for this week or two after i've had to do this dance of ... Turn on PCKill ICUERun ICUE in AdminUpdate Firmware for headsetAbort if stuck at 96%Repeat if stuck, until it works Do i need to get this replaced?, is there some way to stop this from happening?, i'm at a loss as to what do. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mint Posted August 3, 2018 Corsair Employees Share Posted August 3, 2018 Hi Matterom, is the headset recognized and then you have to kill iCUE? Or not at all so you have to close out of iCUE? Link to comment Share on other sites More sharing options...
Matterom Posted August 4, 2018 Author Share Posted August 4, 2018 it will show up as a "Generic Headset" and say it needs to be updated. OR, it could show up as the correct type of headset, have you select the right model EG: Corsair Void Pro Carbon, and still say it needs to be updated. Link to comment Share on other sites More sharing options...
Matterom Posted August 6, 2018 Author Share Posted August 6, 2018 Not working anymore, still getting stuck at the 96% update. Still fails to get out of whatever standby mode it's in on restart, the light on the dongle isn't turning on today. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mint Posted August 8, 2018 Corsair Employees Share Posted August 8, 2018 Hmm, if that's the case, I recommend submitting a ticket with our support so they can look into this further, it could be an issue with the headset. Link to comment Share on other sites More sharing options...
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