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Corsair Sabre RGB disconnecting


mert23
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My Sabre rgb, disconnects now and then while gaming or browsing, lights on it goes off, after 2-3 seconds it goes on and works just fine. What's the cause of it, it may be irritating while gaming. Thanks in advance.
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Hello Mert23,

 

How long have you had the mouse itself? By chance do you have another laptop or computer that you can test the mouse on to see if it disconnects on another machine as well? From what you describe I think it could be the USB cable, could be an issue there.

 

If you can replicate the issue then I would suggest creating a support ticket and have the Technical support team further assist you.

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Hello Mert23,

 

How long have you had the mouse itself? By chance do you have another laptop or computer that you can test the mouse on to see if it disconnects on another machine as well? From what you describe I think it could be the USB cable, could be an issue there.

 

If you can replicate the issue then I would suggest creating a support ticket and have the Technical support team further assist you.

 

I tested it other computers too, no luck. USB cable is not the problem i believe, because it sometimes works smoothly for hours.

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