Samaska Posted July 22, 2018 Share Posted July 22, 2018 (edited) Not sure whats going on here. Ill be playing a game or just browsing and my sensor and all actions will just stop working on the mouse. 2nd mouse I've gotten because of this issue. Seems to happen a lot when lifting the mouse up and putting it back down and I can also cause this issue by hitting keys on my k70 while moving the mouse around and hitting mouse buttons a bunch. Also does it if i move the mouse really fast. Edit: Plugged in btw not using any wireless. Edit2: Did some testing only happens when wired it seems. Edited July 22, 2018 by Samaska Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Lettuce Posted July 24, 2018 Corsair Employees Share Posted July 24, 2018 Hey Samaska, What firmware version are you on and are you using CUE or ICUE? Link to comment Share on other sites More sharing options...
jamescunha Posted August 26, 2018 Share Posted August 26, 2018 (edited) Same issue here, it happens when wireless, haven't tested it wired. Last version of everything installed. Mouse firmware 3.08. iCUE version 3.6.109. When the mouse stops working I open iCUE using the keyboard (as the wired keyboard works normally) and mouse comes back on. Edited August 26, 2018 by jamescunha Link to comment Share on other sites More sharing options...
Tsath Posted September 28, 2018 Share Posted September 28, 2018 (edited) Random disconnects, turn mouse off and on to get back online, but causes quite a few deaths in-game when it happens :sunglasse This happened on iCUE version 2.24.50, and I just upgraded to 3.4.95 and so far I have not seen the issue. Update Further upgraded to iCUE 3.7.99 and I have daily stops where I need to "reboot" the mouse, turn off, turn on to get it started again, so NOPE, no fix so far. Update 2 I've changed from using one USB port to another, that seemed to have an effect. Didn't have any disconnects yet on new port. The mouse was in a USB hub before, but it's now directly connected to PC. Update 3 Yep, changing the port on the PC seems to have done the trick. I haven't gotten a single disconnect on the mouse since I plugged the mouse directly into the PC. So morale is: Check your port type and avoid USB hubs or USB stands on your table. Direct works! Edited October 20, 2018 by Tsath Link to comment Share on other sites More sharing options...
Tsath Posted October 20, 2018 Share Posted October 20, 2018 Any of you guys tried my solution above? Link to comment Share on other sites More sharing options...
sristo Posted October 22, 2018 Share Posted October 22, 2018 Random disconnects, turn mouse off and on to get back online, but causes quite a few deaths in-game when it happens :sunglasse This happened on iCUE version 2.24.50, and I just upgraded to 3.4.95 and so far I have not seen the issue. Update Further upgraded to iCUE 3.7.99 and I have daily stops where I need to "reboot" the mouse, turn off, turn on to get it started again, so NOPE, no fix so far. Update 2 I've changed from using one USB port to another, that seemed to have an effect. Didn't have any disconnects yet on new port. The mouse was in a USB hub before, but it's now directly connected to PC. Update 3 Yep, changing the port on the PC seems to have done the trick. I haven't gotten a single disconnect on the mouse since I plugged the mouse directly into the PC. So morale is: Check your port type and avoid USB hubs or USB stands on your table. Direct works! I have this issue almost daily despite using a USB port on my tower. I check for updates regularly and will continue to do so until the issue is resolved. I really like this mouse when it works. Turning it off and on again gets it working each time but it is extremely annoying considering there seems to be no rhyme or reason as to why it does this for me and it seems to pick the most inconvenient times to stop responding. Link to comment Share on other sites More sharing options...
denonsix Posted October 22, 2018 Share Posted October 22, 2018 I too have to turn it off and on again a number of times after I charge it on the MM1000 (using Qi) to get it to recognize. At first the lighting don't even come on, then a few more off-on switch tries and the lighting comes on but the mouse cursor won't move, then sometimes it moves a little but stops. Eventually it comes on fully and is working. What is strange is it will then work flawlessly until I charge it again using the Qi. The usb receiver is connected directly to the MM1000 which is what Corsair recommends. Link to comment Share on other sites More sharing options...
Apophis3 Posted October 22, 2018 Share Posted October 22, 2018 I too have to turn it off and on again a number of times after I charge it on the MM1000 (using Qi) to get it to recognize. At first the lighting don't even come on, then a few more off-on switch tries and the lighting comes on but the mouse cursor won't move, then sometimes it moves a little but stops. Eventually it comes on fully and is working. What is strange is it will then work flawlessly until I charge it again using the Qi. The usb receiver is connected directly to the MM1000 which is what Corsair recommends. The Qi charger is probably overheating the mouse's battery, affecting the PCB. Which is why after a while it works normally because it cooled down. The mouse needs the ability to turn off charging when full, or is not reporting max charge properly. (Like on the dashboard where it always reports 75%) Link to comment Share on other sites More sharing options...
denonsix Posted October 22, 2018 Share Posted October 22, 2018 The Qi charger is probably overheating the mouse's battery, affecting the PCB. Which is why after a while it works normally because it cooled down. The mouse needs the ability to turn off charging when full, or is not reporting max charge properly. (Like on the dashboard where it always reports 75%) Thank you for that info- that does sounds correct and I do notice that the battery is quite warm at first. Is there any way to force it to stop charging or fix the incorrect battery percentage reporting that you know of? Link to comment Share on other sites More sharing options...
Apophis3 Posted October 23, 2018 Share Posted October 23, 2018 No firmware/software updates I am aware of. Only thing to do is open a ticket so that they can tally complaints, so they can let the engineers know what is needed. Link to comment Share on other sites More sharing options...
Tsath Posted October 24, 2018 Share Posted October 24, 2018 (edited) Have you tried different ports on your tower? I had the feeling that the one mine ended in was lower power than the others... or other USB bus type. Edited October 24, 2018 by Tsath Link to comment Share on other sites More sharing options...
Soviet_Camacho Posted February 24, 2019 Share Posted February 24, 2019 Have same issue here changing ports doesnt help it does it wired or wireless and its gotten as frequent as every 5-30 seconds. icue still says its connected until i turn the mouse off and back on again Link to comment Share on other sites More sharing options...
jadatmag Posted May 22, 2019 Share Posted May 22, 2019 This problem still persists. My mouse always freezes when charging. It doesn't matter which USB port/powerbank/adaptor I use. The problem has persisted over the last 2 firmware updates on my Dark Core. I can't use this mouse for gaming. It's horrible because I bought 2 to replace my Logitech G700's. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Calico Jack Posted May 22, 2019 Corsair Employees Share Posted May 22, 2019 Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. Then restart the PC. See if that makes any difference. Hope this helps. Link to comment Share on other sites More sharing options...
snapper69 Posted June 1, 2019 Share Posted June 1, 2019 (edited) I bought a Dark Core with QI charging and it would randomly disconnect and also randoly move the pointer to the top left corner of the screen. I had no problems with the QI charging, but the battery life was appalling, I charged it over night, used it for an hour in the morning, went to work without switching it off and when I came home, it was as dead as a Dodo. I really wanted to love this mouse, it was perfect for me, size, buttons, everything, so much so that I returned it for a replacement (thanks Amazon), but it was exactly the same, so I returned it for a refund and bought a Logitech G903. Not as nice and it registered double click about 70% of the time. I liked this mouse so much, that I keep looking at it and wondering if the problems have been solved, but Corsair are still saying "up to 24 hours battery life", which, in my not so humble opinion, is nothing to boast about. Edited June 1, 2019 by snapper69 Link to comment Share on other sites More sharing options...
Apophis3 Posted June 1, 2019 Share Posted June 1, 2019 I use my Dark Core daily, and I use it wirelessly, and use it for the whole day, and then wire it to change when I go to sleep. It lasts me the day. Also, I do not use the Qi charger. That methodology is known to not fully recharge the mouse's battery. Would explain your issue. It's meant to have the mouse on the Qi charger when you are away. Link to comment Share on other sites More sharing options...
jadatmag Posted June 4, 2019 Share Posted June 4, 2019 Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS. When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED. Then restart the PC. See if that makes any difference. Hope this helps. I just tried that. After restarting and plugging the mouse in it stopped responding after a few seconds again. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Calico Jack Posted June 6, 2019 Corsair Employees Share Posted June 6, 2019 Try turning down the polling rate to the mouse. Go to settings and change the setting for the Polling Rate of the mouse to 250mhz. Link to comment Share on other sites More sharing options...
Duration Posted June 7, 2019 Share Posted June 7, 2019 I have had these issues since I got the mouse. See: http://forum.corsair.com/v3/showthread.php?t=184738. No firmware update or polling nerfing helped. Link to comment Share on other sites More sharing options...
knighthammer Posted November 29, 2019 Share Posted November 29, 2019 i just changed my polling rate from 1000 to 500. Prior to that, experiencing frequent random mouse crashes, wherein i would have to pull the plug and reconnect. Both direct USB ports were tried. Surface Book 2. As I'm on 500 atm, so far seems stable. Will report back if not. Link to comment Share on other sites More sharing options...
Dreadnaught503 Posted June 6, 2020 Share Posted June 6, 2020 How do you change the polling rate ? Link to comment Share on other sites More sharing options...
Recommended Posts