shiv Posted February 18, 2005 Share Posted February 18, 2005 I have a gigabyte K8N-Pro mobo with dual sticks of XMS-3200 PT ram. I have been recieving reboot and freeze glitches while gaming for a while now, and finally ran some tests. I used memtest 1.51 on each stick seperately. One stick reported errors during test 5. I think its a bad stick and how do I go about getting it replaced? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 18, 2005 Corsair Employees Share Posted February 18, 2005 Can you tell me the exact model# of your memory module and please tell me if you purchased that module as a pair or set; along with the CPU speed, and its FSB as well? In addition, please tell me if you have the latest BIOS installed on your system and the bios settings you have set for both CPU and memory and any performance settings that you may have set? Link to comment Share on other sites More sharing options...
shiv Posted February 21, 2005 Author Share Posted February 21, 2005 The setup: Gigabyte K8n Pro Motherboard 1 stick of CMX512-3200C2PT in slot 1 Slots 2 and 3 empty Using Memtest 1.51, found a fault on test 5 every pass. I believe I have a bad module, how do I replace it? Link to comment Share on other sites More sharing options...
Wired Posted February 22, 2005 Share Posted February 22, 2005 What CPU / FSB do you have? Link to comment Share on other sites More sharing options...
shiv Posted February 22, 2005 Author Share Posted February 22, 2005 Faulty Memory Module is XMS3202v2.2 Purchased alone, but it tested faulty alone, i.e., without any other ram in system. I'm running a AMD 64 3000+ at stock 2 GHz, FSB in the Socket 754 is the Processor Clock Speed. Have the latest bios, using default CPU and memory settings, the Failsafe Default. Link to comment Share on other sites More sharing options...
Wired Posted February 22, 2005 Share Posted February 22, 2005 Are both sticks v2.2? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 22, 2005 Corsair Employees Share Posted February 22, 2005 Please tell me the part# and revision of both modules. Link to comment Share on other sites More sharing options...
shiv Posted February 22, 2005 Author Share Posted February 22, 2005 one is XMS3202V2.2, the other stick is V1.2 But the V2.2 stick errors when it is alone in Mobo Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 22, 2005 Corsair Employees Share Posted February 22, 2005 I would suggest you get them both replaced. Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
shiv Posted February 22, 2005 Author Share Posted February 22, 2005 Thanks RAM guy, I really appreciate the speed with which corsair responds to its customers. Thats why I bought corsair in the first place, and why I plan to in the future. Well, that, and it outperforms the competitors. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 23, 2005 Corsair Employees Share Posted February 23, 2005 Thank you for the compliment. And please let us know how you make out! Link to comment Share on other sites More sharing options...
shiv Posted March 10, 2005 Author Share Posted March 10, 2005 sent my two CMX512-3200C2PT sticks, got new ones back in short order, popped em in, and ran without a hitc. I'd talk about it more, but CSS is calling my name, thanks RG Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 10, 2005 Corsair Employees Share Posted March 10, 2005 LOL! No problem, please let me know if you have any questions! Link to comment Share on other sites More sharing options...
shiv Posted March 10, 2005 Author Share Posted March 10, 2005 Actually, I have a question. As I said, I put both sticks in and they work, so I assumed it was all done. I've been noticing, however, that it didnt feel like a system with a gig of dual channel ram. I just downloaded the newest version of CPU-Z to confirm what my bios has been telling me, My ram is only running @ 166 Mhz, not 200Mhz. Also, its only functioning as single channel. Using CPU-Z, I looked at the ram descriptor, and It lists one of the RAM sticks as being CMX512-3200C2, but the other is listed as CMX512-3200LL. Which would explain why its only running @ 166 and in single channel. So, I'm not sure what to do. They both came NIB straight from Corsair as CMX512-3200C2PT. The LOT# on the packages is LOT# 0407119-0 LOT# 0351024-10 Any help you can give? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 10, 2005 Corsair Employees Share Posted March 10, 2005 Thats strange, did you send the RMA request by email and ask that we replace them with 2 matching modules, or just fill out the on-line form? Link to comment Share on other sites More sharing options...
shiv Posted March 10, 2005 Author Share Posted March 10, 2005 Um, I filled out the online form, and then I also sent an email when I didn't receive one. Both sticks I sent in were matching, and I sent them in together. The packaging also says that they're both CMX512-3200C2PT. So, What do I do? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 10, 2005 Corsair Employees Share Posted March 10, 2005 Please call me at 888-222-4346 and choose option "2" and ask for the Ram Guy. Link to comment Share on other sites More sharing options...
shiv Posted March 22, 2005 Author Share Posted March 22, 2005 Thanks so much for being so helpful with eerything. I got the new ram fast, thanks. Using CPU-z both sticks register as being the same. I am having an issue with my system however. My system is still not running in dual channel mode. Also, the DDR 400 sticks are running at DDR 333 speeds. I have a Gigabyte K8N Pro motherboard with a AMD 64 3000+ (754). Any help that you could give me would be much appreciated. Thanks for your time. Andrew Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted March 22, 2005 Corsair Employees Share Posted March 22, 2005 Please make sure that you have the latest bios and I would install the modules in slots 2-3 or 1-3 and then reset the bios. I think with Giga-Byte you have to remove the battery and then short out 2 points of solder on the MB with the power disconnected. If that does not solve the problem, please test the modules one at a time. In addition, after you clear the bios you will want to load setup/optimized defaults and set the Dim Over Voltage Control to +.2 Volts as well. Link to comment Share on other sites More sharing options...
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