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MM1000 mousepad not detected and no lights


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I got a new dark core qi charging mouse and MM1000 as a gift couple of days ago,when i plugged in both the usb of the MM1000 mousepad the green light does not come on, i installed the latest version of icue software and it does not detect the mousepad. it detects the dark core mouse. The mousepad works perfectly fine, qi charging the dark core mouse or phone(lights come on while charging) The usb passthough works fine as the mouse is plugged into it and works fine. windows 10 detects the mousepad as a usb hub.

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