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keyboard no longer recognized


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k95 mechanical worked great 2 years

-tried to get a new profile dled the other day and since then the colors stopped illuminating except for m3 button(which it is stuck on where i could swap to m1 and m2), the sun button and the red lock button which doesnt do anything

-the arrow with the line under it is flashing on the right since that time and i tried to dl new cue which is now working but it saying keyboard not recognized or something.cue says device not detected

_i can type so all thats not working is my m1 and m2 button and illumination not working too thanks for any way to fix

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