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void pro rgb wireless 7.1 headset problems.


boof19
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Hi all,

 

Just got a void pro rgb wireless 7.1 headset and am having problems with it. I am new to this so was questioning if it is me or the device.

 

The problem:

The surround sound is intermittently turning on and off and I am unable to modulate the sound using the jog dial. However I have moments where it works. Was using it yesterday, no problems and then they(the problems) started developing, started using it today and the same thing happened.

 

The device shows its connected.

 

Using:

iCUE v3.4.95

headset firmware v 0.15

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