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Commander Pro not detecting a fan after firmware update


GFXNever
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Hi, today CUE told me there's a new firmware update available for the Commander Pro so I updated to the latest one (v0.08.210).

 

Everything worked perfect for around 3 hours and then suddenly one fan stopped spinning completely (RGB still running, conntected to port 1 on the Commander Pro), and CUE showed it running at 0 RPMs. I powered off and back on my computer and the fan still didn't run, and CUE never showed it again: https://i.imgur.com/xt2JPa8.png

 

The fan itself works (checked it on another port and on mb header).

 

I tried force updating my firmware to an older version available on this forum (v0.2.136) but with no success - the port seems to be dead :(

I only got the device last week and it already stopped working as it should...

 

Does anybody have any suggestion on what to do?

Thanks

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hi GFXNever, using the same firmware for the comPro.

Would suggest to try your other fans on Port 1 just to check if it may have been disabled by the update. From your initial ts step, seems not a fan issue but more likely a port issue.

It'll also be helpful for you if you know the return/replace policy with the shop you bought from.

I will keep an eye on my fans as well.

Hope you get it sorted out.

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It may also be a software issue and it looks like you are using the iCUE early release and not Link. If you don't make any progress trying to get it to show on boot, I would roll back to Link and check again before doing anything rash.
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It may also be a software issue and it looks like you are using the iCUE early release and not Link. If you don't make any progress trying to get it to show on boot, I would roll back to Link and check again before doing anything rash.

 

Tried it, nothing changes - any fan connected to port FAN1 does not work.

Link and CUE detected the fan again (at 0 RPM). I tried to change the fan speed to 100% fixed but the fan itself did not start moving.

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It seems that if the firmware flash was corrupted, the problem would have started immediately after. I suppose there are some other long shot possibilities and their may be a hardware problem, but I don't have a quick solution. I would contact Corsair Support through the ticket system at the top the page. In a worst case scenario, that is going to be required for replacement anyway.
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