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Corsair H150i Pro pump issue


knockouta
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Hello,

i tried to find a similar thread but i didn't. I installed my H150i Pro with i7-8700K and the pump was always at low RPM (~1200). Today i noticed that the pump is running with 3570-3600 RPM also on quit mode. I installed today one 960 Evo but i don't know from when the pump is running with these speeds. I tried Corsair LINK 4 and the new software iCUE. The pump is wired on the CPU_FAN header. The fans are running 550 RPM (before were about 300). I hope you can help me.

 

Link 4 Screenshot:

https://imgur.com/a/ee4QTSd

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3500+ is a bit high on the pump speed. The Performance or Extreme (iCUE) setting should only take it to about 3000, with Quiet at 1100-1200 and Balanced in the 2100 area. The fan speed is based on coolant temperature (H150i PRO Temp) and that likely also defaults to quiet. Your coolant temp looks normal compared to other figures, so there does not appear to be a fatal flaw.

 

Nevertheless, the lack of control and the over-reaching pump are concerning. Most of the time a pump running that much over the mark doesn't end up with a long life. This feels like a pump controller issue and if true, not something you can fix on your own. I would contact Corsair directly through the Support Ticket System at the top of this page. If you just purchased it and have friendly return options, I would exchange it for another. This is the first complaint of this nature I have seen.

 

So when you select "Balanced" for the pump, it does not respond and sits at the minimum 1100? Do the fans respond? Click on the one of the three fans and set it to maximum (about 1150 rpm) and then back to whatever you have it on now. Try for each one. I am curious about your #2 fan. It is a 100 rpm over the other two in the screen shot. That also is a bit out of specification, if they are all on the same fan profile.

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I still think this is a hardware issue, but what version of Link did you use? Stay away from Link 4.9.6. Locked controls were a very common issue on that version, but it also affected everything (pump, fan, lights). This happens on iCUE 3.2.87 as well?
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I still think this is a hardware issue, but what version of Link did you use? Stay away from Link 4.9.6. Locked controls were a very common issue on that version, but it also affected everything (pump, fan, lights). This happens on iCUE 3.2.87 as well?

 

If i have not installed any corsair software and i install iCUE for first it doesn't finds the cooler (the cooler is only recognized from windows as usb device). I have to install LINK 4 first and than iCUE. I think iCUE does not have the drivers. I will return it this week.

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The drivers are included with iCue. You can actually find them in the installation folder ... in a folder called "drivers".

 

I pre-installed my computer two times since i have the cooler and both times when i first installed iCUE it didn't found it. Two times, same conditions.

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So ... to make sure ... you have the USB cable connected?

 

Have you tried using a microUSB to USB-A cable to route to your I/O panel (yes, it's ugly but it works ... would help us understand if it's a cable/header or a pump issue)?

 

Have you used USBDeView (http://www.nirsoft.net/utils/usb_devices_view.html) to see if it's recognized at all by Windows (if Windows doesn't "see" it, iCue won't)? The vendor ID is 1b1c and the Product Id is 0c12.

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So ... to make sure ... you have the USB cable connected?

 

Have you tried using a microUSB to USB-A cable to route to your I/O panel (yes, it's ugly but it works ... would help us understand if it's a cable/header or a pump issue)?

 

Have you used USBDeView (http://www.nirsoft.net/utils/usb_devices_view.html) to see if it's recognized at all by Windows (if Windows doesn't "see" it, iCue won't)? The vendor ID is 1b1c and the Product Id is 0c12.

 

If the USB is not connected i will not be able to see the RPM. But i tried and there is no difference. At the moment that i start the PC i can hear the pump working on full speed (before was starting quietly). THe USBDeView is showing the values that you wrote. The system is not OC.

 

iCUE screenshot:

 

https://imgur.com/a/p2E0qcq

 

Aida64 schreenshot on idle:

 

https://imgur.com/a/Lp0qcRf

Edited by knockouta
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OK ... I thought you said that iCue didn't find it. It does.

 

That's unusual. I would guess - at this point - that something is wrong with the pump control. You shouldn't be at that pump speed when set to Quiet.

 

I have the H115i PRO - essentially the same cooler with a different radiator - and the pump speed changes within a couple of seconds of changing it from Quiet to Balanced to Extreme.

 

I would suggest contact Corsair support to see what they say about it.

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