Updated Corsair Link - Problems Ensued

[Xebeche]

Corsair Link is the only thing that regularly crashes on my PC.

 

When I uninstall / reinstall in attempt to correct this, sometimes it appears to install, but often after doing so, it becomes obvious it either didn’t install, or is broken and won’t start.

 

I attempt to roll back a failed install attempt, and it says “a newer version is already installed,” forcing me to uninstall the install that didn’t work, so I can reinstall another install that didn’t work.

 

It’s like playing fetch with a toddler (parents will probably know what I mean).

 

Anyway, when it was working, I got the fan curves just how I want them, and things still seem to be working that way, even without Corsair Link running.

 

Do I need to have Corsair Link running if this is the case?

 

And – because I hate being in a situation like this – would anyone here know how to get Corsair Link installed when the above problems are occurring?

 

Thanks very much.

[DevBiker]

You aren't giving us much to work with here except some very general statements.

 

Can you start with what versions of Link you are working with? And what devices are you trying to control with Link? Finally, can you update your system specs? Are you running an EVGA GPU and XOC?

 

From there ... how is it "obvious that it didn't install?" When it breaks, what happens?

 

It's kinda like trying to get an answer from a toddler ... parents will know what I mean. ;-)

[Xebeche]

Thanks for the reply, DevBiker. I have it working, but will certainly update my specs when I get a chance in case I have issues again, but to answer some of your questions:

 

Can you start with what versions of Link you are working with?

 

I had 4.9.6.19 installed and working when Link told me it wasn't the latest version, and I authorized the update to 4.9.7.35.

 

FYI - I don't think it's particularly good UX to click a button "Check for updates," and then, instead of getting confirmation that you don't have the latest version installed, it actually downloads and installs it. Would much rather have a, "there's an update available, would you like to install it" message in there someplace, but whatever.

 

And what devices are you trying to control with Link?

 

H110iGT

 

Finally, can you update your system specs?

 

I shall, and in the near future. I realize it's important info and apologize for asking for help when it isn't up to date.

 

Are you running an EVGA GPU and XOC?

 

I have an EVGA - what is "XOC" ?

 

From there ... how is it "obvious that it didn't install?" When it breaks, what happens?

 

The Link installer says something along the lines if, "installation successful, start Corsair Link?" I say "yes" and it doesn't start. I restart my computer, and it still doesn't start. I don't recall the exact messages as I haven't attempted this since an hour or two ago.

 

So, the thing with toddlers (for non-parents), is that toddlers are clumsy and tend to drop or throw whatever they get their hands on onto the floor. As a parent, you naturally pick it up and either wash it and return it to the toddler, or - if nobody is looking - you return it without washing it first. Toddlers aren't as dim as they pretend to be, and they really enjoy watching mommies and daddies run over to get the object and return it to them. They love it so much, they do it over and over again.

 

Again, thanks very much for responding. I have the issue fixed for now, but I would sleep a little better if I know what was going on.

[DevBiker]

EVGA Precision XOC is EVGA's overclocking and control software.

It has a "feature" called RGB Sync that assumes control of the lighting on the Corsair pumps. This is a problem because only one application can access the pump at a time ... so Link and XOC wind up fighting for control of the pump. This causes the pump's driver to crash and other associated unpleasantness. It's been a big issue.

 

When it doesn't start after installation ... do you try starting from the Start menu? Have you enabled logging? Looked in event viewer for any events?