Corsair? Never more!

[LÔPÂN]

I purchased a Corsair TWINX512-3200C2 kit about a year ago. And these days, suddenly, I was getting lots of Windows errors. After a HELL OF A LOT of effort to find out which component was the defective, I've found that one of my memory sticks was the problem. Since it was failing during the system POST test.

 

Now, take a look at my situation here: I've paid really expensive for these memory sticks, expecting them to work for lifetime, as we usually do when we buy memory sticks. And now I'm completely left alone by Corsair, since my retailer's warranty has expired.

 

And what you want me to do? Send the memory to you, so you can test it and after 10 months or else send me back? Look, I don't even live in the USA, and don't want to spend lots of money sending a package to another country, with no assurance if it is ever either arriving there or returning to me. Also, the time and energy I've spent on this is priceless.

 

 

Great, I'll remember to tell about your product to all my colleagues in computer industry.

 

I hope your dishonest enterprise goes bankrupt.

[OC_KING]

Hi Friend,

 

I think you should read the thread "Cheated By Corsair"

 

anyway, i am as a part time computer reseller, has managed to stop 6-7 people which are about to buy corsair ram ended up buying Ge*l and Kingst*n Ram.

 

Good Luck Lopan !

[Wired]

I purchased a Corsair TWINX512-3200C2 kit about a year ago. And these days, suddenly, I was getting lots of Windows errors. After a HELL OF A LOT of effort to find out which component was the defective, I've found that one of my memory sticks was the problem. Since it was failing during the system POST test.

 

Now, take a look at my situation here: I've paid really expensive for these memory sticks, expecting them to work for lifetime, as we usually do when we buy memory sticks. And now I'm completely left alone by Corsair, since my retailer's warranty has expired.

 

And what you want me to do? Send the memory to you, so you can test it and after 10 months or else send me back? Look, I don't even live in the USA, and don't want to spend lots of money sending a package to another country, with no assurance if it is ever either arriving there or returning to me. Also, the time and energy I've spent on this is priceless.

 

 

Great, I'll remember to tell about your product to all my colleagues in computer industry.

 

I hope your dishonest enterprise goes bankrupt.

 

How in the hell did you jump from a bad stick to "dishonest enterprise"? Try reading around the forum for 5 minutes, ok? Here's the whole RMA thing laid out:

 

1. You either call, email, or post requesting an RMA (which you have done)

 

When you take the calling or email route:

RMA # is given to you through that medium

 

When you take the forum route:

2. Ram Guy approves the RMA, you send in an RMA request form with proof of his approval (namely post #173356). Of course, until he responds, the RMA request would be declined.

 

3. Within 24 hours, an RMA # is emailed back to you with the shipping info to Corsair in California. No other Corsair facilities exist IIRC.

 

NOTE: If you bought the memory through a non-US retailer, even though their warranty is up, they may still be able to help you RMA it to Corsair after Corsair approves said RMA.

 

4. You ship the memory to Corsair, preferably using trackable shipping. Within 24-48 hours (1-2 business days) NEW memory (Not refurbished or the same memory or any crap like that) is sent back. Memory of the same revision will be sent back if possible. I believe it's 3 day air shipping, may be shorter. And YES, Corsair pays for the shipping costs of the new memory back to you. You would pay for shipping the memory to them, unless your reseller helps with that.

 

5. You have NEW memory, problem solved. Oh yeah, LIFETIME WARRANTY.

 

Now if it's been more than 24 hours and you don't get an RMA #, there's a simple form to fill out (basically you just email them directly instead of using the automated form). If you believe the new memory should've been at your door by a certain date and it hasn't, just call / email them with your RMA #.

 

Now, to me, none of that sounds dishonest.

 

NOW for the basic troubleshooting questions.

 

Would it be correct to say that you have tried the offending stick by itself in multiple slots, so as to make sure it isn't a bad slot? Also, it's recommended to send in BOTH sticks. Why you may ask? Simple. You bought TwinX sticks that are guaranteed to work together. If you only send in one (which you can if you want), then the one sent back obviously can't be guaranteed to work with the other one without being tested together.

[RAM GUY]

LÔPÂN,

 

I am sorry about the problem you are experiencing, I understand it can be quite frustrating. We have no problem replacing your bad modules for you, we offer you a full lifetime warranty on our products. But they must be sent to us at our offices in California to be replaced. Please follow the link in my signature "I think I have a bad part" for full instructions on how to get these replaced. Good luck and please let us know how you make out and if you have any other questions.