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LL Fan lighting freezes after some time


LeSnakk
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Hello,

 

I just upgraded to the new iCUE software and everything seemed to be working perfectly. But then I noticed that after some time the lighting of three of my LL fans (I have got six LL fans connected to my LNP, on the other channel 4 RGB Stripes) freezes and I can not change it any more. Everything works fine except for those three fans (slots on the fan hub: 4 - 5 - 6).

I even tried to un- and reinstall iCUE and Link, changed the Lighting-Setup in the Software but nothing helped. Not even a restart of the PC.

So after some time I figured out that if the lighting freezes I have to turn off my PC and disconnect it from power for one minute, then boot and then I can control everything fine again... until it freezes again.

 

So I would be very happy if someone could help me with my problem :)

 

Here you can see the lighting:

 

After boot I set the colours to all WHITE:

(1.jpg)

1.thumb.jpg.80878b90eaf88d4444ca6fdf98d9d8d7.jpg

 

And while I am writing this I set the colours to all RED:

(2.jpg)

2.thumb.jpg.c5aa03bf9e79434ec0709d24510a9e47.jpg

 

Thanks for helping me :)

log.zip

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  • Corsair Employees

You could try updating (or force updating) the firmware of your LNP to see if that changes anything.

 

 

Edit: nvm, I just noticed you've already attached a log!

Could you provide a log when you notice this happens again? (go to "Settings" and click the "export" button)

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Thanks for answering!

 

I already forced a firmware update for all of my Corsair products but nothing helped.

 

So here is the log, the bug happened again a few minutes ago. But I've found out that it only happens when I am using a static effect on my fans (I set only the upper LED of the rings of my LLs to static white).

 

And I've noticed another issue: When I boot my PC and iCUE starts, the first device connected to CHANNEL1 (first of my RGB Stripes) on the LNP gets stuck in the rainbow-effect (which is shown while bootup). When I now change lighting profiles the lighting of those devices does not change until I use the visor-effect and let it cycle through all of my iCUE-devices. As soon as the visor-effect "hits" the devices which are stuck in the rainbow-effect they get "activated" and I can then regular control them vie iCUE again.

I am not sure but I think this should be in the log as well.

 

 

 

ps: I feel so bad for reporting those bugs because the iCUE software is just amazing and the bugs are normal becuase it is still in early access. Good Job! ^^

 

 

EDIT: I restarted my PC because of that lighting bug with my fans and now the "problem-fans" had completely no lighting, no matter what I did. Only when I switched to Instant Lighting RED the problem-fans lit up again, but I don't know if this was because of the Instant Lighting and whether it even has something to do with my initial issue but anyway, maybe it'll help to solve the problem so I'll attach the log (log#3).

log#2.zip

log#3.zip

Edited by LeSnakk
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  • 8 months later...
Thanks for answering!

 

I already forced a firmware update for all of my Corsair products but nothing helped.

 

So here is the log, the bug happened again a few minutes ago. But I've found out that it only happens when I am using a static effect on my fans (I set only the upper LED of the rings of my LLs to static white).

 

And I've noticed another issue: When I boot my PC and iCUE starts, the first device connected to CHANNEL1 (first of my RGB Stripes) on the LNP gets stuck in the rainbow-effect (which is shown while bootup). When I now change lighting profiles the lighting of those devices does not change until I use the visor-effect and let it cycle through all of my iCUE-devices. As soon as the visor-effect "hits" the devices which are stuck in the rainbow-effect they get "activated" and I can then regular control them vie iCUE again.

I am not sure but I think this should be in the log as well.

 

 

 

ps: I feel so bad for reporting those bugs because the iCUE software is just amazing and the bugs are normal becuase it is still in early access. Good Job! ^^

 

 

EDIT: I restarted my PC because of that lighting bug with my fans and now the "problem-fans" had completely no lighting, no matter what I did. Only when I switched to Instant Lighting RED the problem-fans lit up again, but I don't know if this was because of the Instant Lighting and whether it even has something to do with my initial issue but anyway, maybe it'll help to solve the problem so I'll attach the log (log#3).

 

Did you ever solve this problem? I have the exact same problem with the led strips connected to my LNP!!!

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Did you ever solve this problem? I have the exact same problem with the led strips connected to my LNP!!!

 

Yes, the problem solved itself within the past few months and iCUE updates (I can't tell, which one fixed it). So the problem is gone for me...

 

 

kinda. Last week I set the instant lighting to white while I was playing around with some RGB strips on a second LNP outside my case, so the instant lighting was turned on for a really long time. Then, as I turned it off, I had that exact same issue again; the last 2 1/2 fans remained white, no matter what I did. A restart fixed it then. So I can't really reproduce the bug, however, I think if you use instant lighting too long and have too much LNPs/stuff connected to them, either iCUE or the LNPs get a little bit confused.

 

But back to your problem, I don't think that that it has the same reason. Maybe try plugging them out and then in again while an effect is applied and everything is running.

I experienced some time, that my WS2812b stripes behind my monitor - which are controlled via iCUE through a LNP - don't light up. Disconnecting and then connecting them back to the LNP (extension cable which comes out of my case) always fixes that for me. So maybe that may help you.

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