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Warranty request


andrewd

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The product I'm using is TWINX XMS 512MB dual-channel DDR in an MSI

865PE Neo Fis-2R (MS-6728), processor is P4-2.8GHz, and it's been about 1.5 yrs that I used them

without any problems at all. But unfortunately, last weekend, out of

nowhere, one module got messed up pretty bad. Some of the golden

fingers are "burned", like it had a short-circuit or something like that,

thus it stopped working in an instant. The other 256MB module is

perfectly fine though and my PC still runs just fine with it. My PC is

protected by surge protector (APC UPS) and there's no record of

electrical noise at all according to the APC unit. The CPU and system temperature

were normal at all times as well. Does this mean that the memory slot

which hosted the DIMM on the motherboard was burned as well?

 

Is this occurance covered by the lifetime warranty as well? If so, what

would be the RMA method as since 6 months ago I've moved from the US to

Japan? Since it's a TWINX module, do I need to send both modules for warranty purpose?

 

Thank you very much for your time and help.

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What is the exact part # of the memory?

 

How To Read the Memory Label

 

I think this is covered by the warranty, but I'm not 100% sure. Also, assuming the RMA is approved, you would just send it to Corsair in CA. An overseas reseller may be willing to help you out with the RMA, but they usually only do that for you if you bought the memory from them.

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What is the exact part # of the memory?

 

How To Read the Memory Label

 

I think this is covered by the warranty, but I'm not 100% sure. Also, assuming the RMA is approved, you would just send it to Corsair in CA. An overseas reseller may be willing to help you out with the RMA, but they usually only do that for you if you bought the memory from them.

 

The part # is TWINX512-3200LLPT, which version it is, I Need to check when I get home though. TIA.

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