wim-bart Posted April 4, 2018 Share Posted April 4, 2018 (edited) My Glaive functioned perfectly until last firmware update. Now the DPI button does not work. I cannot switch DPI and it is not a LED issue. The DPI really does not change. The mouse is just 4 months old so are Corsair products even worse then Logitech? Same with Scroll Weel what functions like @#$! and cannot be used in gaming at all. The problem is, it did work perfectly. Update: When I Close Cue it works perfectly. Edited April 4, 2018 by wim-bart Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mint Posted April 4, 2018 Corsair Employees Share Posted April 4, 2018 Hi wim-bart, which version of CUE are you running? Link to comment Share on other sites More sharing options...
SteeleMage Posted April 6, 2018 Share Posted April 6, 2018 Just noting that I have a similar issue with the new Sabre RGB mouse I just purchased. It does work for a short time, randomly(?), then eventually stops responding. As they pointed out, quitting the CUE app allows the DPI buttons to work again (although I notice the color modifications I made for the indicators is back to defaults). Additionally, I have had similar issues with my K70 RGB keyboard that I've had for a long time, now. I never had any issues with it until I updated the CUE software to this "Integrated" version, and now it gets "locked" into a state, and I cannot dim it with the dimmer button, even when I program a profile-switch on the button to accomplish it. Sometimes it works, sometimes it does not. And, several times I've started CUE, and get a crash dialog from the Launcher.exe (the app itself continues to run, though). Using latest version, with latest firmwares on both devices. CUE 2.24.35 K70 Firmware 2.05 SABRE Firmware 2.04 Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mint Posted April 9, 2018 Corsair Employees Share Posted April 9, 2018 Hi SteeleMage, Can you try rolling back to 2.23? http://downloads.corsair.com/download?item=Files/CUE/CorsairUtilityEngineSetup_2.23.40_release.msi 1 Link to comment Share on other sites More sharing options...
SteeleMage Posted April 10, 2018 Share Posted April 10, 2018 Hi, and thank you for getting back, quickly, on this! Version 2.23.40 works much better, for me! I installed it about an hour or two ago, and the keyboard nor the mouse has glitched, yet! And the brightness now works without profile-switch programming. Lovely. :) Also, I noticed that the 2.24.35 version seemed to be crashing a game I was in (Insurgency) when I Alt-Tabbed out of it while CUE was running. I didn't re-play it again with this version of CUE, but, I did jump into its main menu briefly, and Alt-Tabbed out/in a few times, with CUE running, and it did not crash. Thank you! And hopefully that helps track down whatever the bug is! Let me know if I can assist any further with the diagnosis. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mint Posted April 11, 2018 Corsair Employees Share Posted April 11, 2018 Great! That's really good to hear. Our CUE team is working on getting 2.24 resolved, there should be an update coming. Link to comment Share on other sites More sharing options...
SteeleMage Posted April 30, 2018 Share Posted April 30, 2018 FYI: Quick update - I just re-installed with iCUE 3.2.87 yesterday, and so far it is working pretty well! Feeling much better about this, now, and have been taking advantage of the mapping to specific applications that autoswitches when I go to it, along with key remaps and actions! That is a beautiful thing! :) Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Mint Posted May 2, 2018 Corsair Employees Share Posted May 2, 2018 Even better. We released a small update to 2.24, but iCUE's early access is actually pretty cool and lots of people have been having fun trying it out, glad it helped with your situation. Link to comment Share on other sites More sharing options...
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