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H115i Pro - no trace in device manager or corsair link


joey777
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Just installed this, it never showed up in device manager or corsair link. It is working, however I am unable to control the fans or the rgb because my system simply will not recognize it for some reason.

 

I tried several different USB header ports, no dice.

 

I called support, all they can tell me is the unit is defective, without actually troubleshooting anything with me btw.

 

Anyone ever run into this?

 

Thanks for the assistance.

 

J

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Two suggestions at this point :

1) make sure that Legacy USB Support and XHCI Handoff are both enabled in your BIOS

2) Try a different cable; get a standard microUSB cable and route to a port on your I/O shield. Make sure that it's a data cable though - some are charging only.

 

Some questions:

1) Which version of Link did you install?

2) Do you see any unknown devices in Device Manager?

 

There might be more things to suggest but we don't know the details of your system. It really helps to use the "Edit System Specs" and enter your system information.

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Thanks, its now showing up in device manager and corsair link. There is a new problem however:

 

The temp is stuck at 28.6 in corsair link no matter how hot my cpu gets. All other temps for cpu, gpu, mb, timings, fans, voltage, etc, are all polling correctly.

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Very strange, it seems to be moving now.

 

I did do a push pull with this, and I split each of the connectors coming out of the block, so 4 fans total. I wonder if this may be part if the problem, because I also cannot change the fan speeds from corsair link, no custom setting or fixed setting makes any difference.

 

thanks again for the assistance.

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Link version 4.9.6? If so, you are like many PRO cooler owners who encounter control issues - no pump, led, or fan control. It is specific to that version. If so, uninstall Link 4.9.6, go to device manager and uninstall the Corsair USBpX driver (usb drivers section), reboot and then instal Link 4.9.5.
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No, it is a non-issue in iCUE/Cue 3 software, but that is a big jump to make if you have lots of Corsair RGB hardware. Other than the “demo mode” preset, there is no advantage in 4.9.6 compared to 4.9.5. I do like iCUE, but at the moment there are a few hardware limitations compared to Link.
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