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ICUE Monitoring Freezes Commander Pro


lord_ariez
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I've been having an issue with my monitors and in result, fan curves for my system. They just tend to freeze and require a restart to regain the functionality. The LED lights on both channels continue to operate properly but obviously I can't risk losing fan control for my system. Logs made mention of system preparing for sleep and I thought that maybe it was having troubles coming out of that, I've disabled the sleep and hibernate functions on my system but no no avail. I've saved the last log and their are so many errors on it I can't even begin to make sense of it.

 

Not sure if the problem is with the software or the K55 RGB (Which has had problems allot lately as well both in ICUE and CUE2) All drivers are up to date.

 

Unfortunately I can't risk not having fans react to temperature changes so I've had to uninstall ICUE, if the lights froze at the same time at least I would know about it. The only way to tell right now is to look at the ICUE dashboard to see everything completely flat-lined. Interesting note is that if I open LINK while the problem is active it will not load anything.

 

460x

Commander Pro /w 2 LED Hubs

3x LL120

3x SP120

h100i V2

K55+Harpoon RGB

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Haven't seen any freeze up issues yet with link/cue, would love to see an option in iCUE to switch control of the Commander Pro to either icue or link. It would also appear that for cleaner wiring I've installed my front LL120's upside down. Being able to rotate the fan configuration in icue would be nice so that channel effects work properly.

 

Keep up the good work Dev's!

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The only other software I have for monitoring is afterburner, which I also use for GPU fan control

 

Well, I've not heard of nor seen any issues with the Commander Pro freezing and I've been running iCue exclusively for a month or so now, as have a few others with CoPros ... and there haven't been any other reports of this either.

 

Can you export your iCue logs and attach? I'm sure that the Corsair folks would be interested.

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SystemInfo

-----------------------------------------------------

BIOS

-----------------------------------------------------

Name : A.30

Manufacturer : American Megatrends Inc.

Version : ALASKA - 1072009

-----------------------------------------------------

Motherboard

-----------------------------------------------------

Product name : Z370 SLI PLUS (MS-7B46)

Manufacturer : Micro-Star International Co., Ltd.

-----------------------------------------------------

CPU

-----------------------------------------------------

Name : Intel® Core i5-8600K CPU @ 3.60GHz

Description : Intel64 Family 6 Model 158 Stepping 10

Frequency : 3600

Number of cores : 6

Number of logical processors : 6

-----------------------------------------------------

Physical memory

-----------------------------------------------------

Manufacturer :

Model :

Speed :

Form factor :

Memory type :

Capacity :

-----------------------------------------------------

USB Controller

-----------------------------------------------------

Name :

Manufacturer :

-----------------------------------------------------

Operating System

-----------------------------------------------------

Name : Microsoft Windows 10 Home

Architecture : 64-bit

Service pack version, major : 0

Service pack version, minor : 0

-----------------------------------------------------

User properties

-----------------------------------------------------

Is run under administrator : 1

User has administrator privileges : true

-----------------------------------------------------

Video hardware

-----------------------------------------------------

Adapter name : NVIDIA GeForce GTX 1070 Ti

Driver files : C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll

Driver version : 23.21.13.9135

RAM : -1048576

Max refresh rate : 75

Min refresh rate : 23

-----------------------------------------------------

Displays

-----------------------------------------------------

Name : Generic PnP Monitor

State :

Resolution : 3840 x 2160

Refresh rate : 60

Color depth : 32

Connected to : NVIDIA GeForce GTX 1070 Ti

-----------------------------------------------------

Storage

-----------------------------------------------------

Model :

Interface type :

Manufacturer :

Size :

-----------------------------------------------------

Chipset

-----------------------------------------------------

Short name :

Name :

Manufacturer :

Service :

-----------------------------------------------------

Corsair devices

-----------------------------------------------------

Device name :

Status : DeviceConnected (0x1)

Working speed : Full Speed (0x1)

Connected to : USB xHCI Compliant Host Controller ? Root Hub ? Port 7

USB VID : 0x1b1c

USB PID : 0x1b3d

Hub driver : Standard, USB 3.0

Device supports USB 3.0 :

Device support flags :

Port protocol support :

-----------------------------------------------------

Device name : Corsair Corsair Gaming HARPOON RGB Mouse 0102603EAF051844588A941CF5001942

Status : DeviceConnected (0x1)

Working speed : Full Speed (0x1)

Connected to : USB xHCI Compliant Host Controller ? Root Hub ? Port 8

USB VID : 0x1b1c

USB PID : 0x1b3c

Hub driver : Standard, USB 3.0

Device supports USB 3.0 :

Device support flags :

Port protocol support :

-----------------------------------------------------

Device name : Corsair Commander PRO P04

Status : DeviceConnected (0x1)

Working speed : Full Speed (0x1)

Connected to : USB xHCI Compliant Host Controller ? Root Hub ? Port 11

USB VID : 0x1b1c

USB PID : 0xc10

Hub driver : Standard, USB 3.0

Device supports USB 3.0 :

Device support flags :

Port protocol support :

-----------------------------------------------------

Device name : Corsair Components, Inc. H100i v2 7289_2.0

Status : DeviceConnected (0x1)

Working speed : Full Speed (0x1)

Connected to : USB xHCI Compliant Host Controller ? Root Hub ? Port 12 ? USB2.0 Hub ? Port 2

USB VID : 0x1b1c

USB PID : 0xc09

Hub driver : Standard, USB 3.0

Device supports USB 3.0 :

Device support flags :

Port protocol support :

-----------------------------------------------------

Keyboard layouts

-----------------------------------------------------

Language ID : 0x4105

Layout ID : 0x1033

Name : English

-----------------------------------------------------

Language ID : 0x1033

Layout ID : 0x1033

Name : English

2018-03-31T10-37-05.log

2018-03-31T11-15-23.log

2018-03-31T11-18-17.log

2018-03-31T11-25-05.log

2018-03-31T11-30-19.log

SystemInfo.txt

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