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Void wireless issues, red mic light stuck on, no monitor


JT
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My mic works, but red mic light is always on. I have never yet been able to hear myself through the headset, I did turn the sidetone volume up. Lifting mic arm and button will mute mic.
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Closing CUE has no effect. When I do the a force firmware update, the headset powers off and powers back on automatically. When it powers back on, the red light is off. Sidetone still does not work (never has), but the red light on the mic is off. When I mute the mic, i hear a vocal "mic muted", however the mic red light will never turn back off when I unmute and I never hear the voice for muting or unmuting the mic again.

 

It'll do this every time I force firmware update or restart my PC.

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Both?

 

Windows 10

 

All windows is up to date, mobo is up to date.

 

Version 2.24.35.

 

Is there any way I can remove the firmware update from the headset?

Edited by JT!
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  • Corsair Employees

There are a couple other steps I recommend trying before contacting Technical Support for a hard reset. First, try the steps in the article below as we've seen a lot of issues with Windows 10, and USB devices.

 

https://support.microsoft.com/en-us/help/4091240/usb-devices-may-stop-working-after-installing-the-february-13-2018-upd

 

Then try installing the version of CUE in the link below if you still run into issues.

 

http://forum.corsair.com/v3/showthread.php?t=175898

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I tired the new version of CUE, same issue. And yeah we're also talking on reddit so I'll keep my posts in here.

 

Before I plugged the headset in and used CUE, this wasn't an issue. Do you know how I can get the headset back in that state?

Edited by JT!
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