Zammin Posted March 19, 2018 Share Posted March 19, 2018 Hi everyone, I made a post about this in the Warranty/RMA section of the forum but that post was primarily about how unhelpful Corsair's tech support have been on two occasions including this one. Here I will post more about the potential issue I am experiencing with hopes that some experienced users can give me some advice here. I have recently assembled my new 8700k system using an ASUS Maximus X Hero motherboard and I have re-used my Corsair H115i water cooler from my old 4790k system. I have mounted the cooler as per Corsair's instructions which say "tighten the thumb screws until all four corners are firmly secured". I have done this by hand and they are not gorilla-tight or anything like that. The plastic back plate for the cooler is centered correctly as well. Despite this, after having the system running for a number of weeks, I have taken a look at the back of the motherboard to see that the cooler appears to be pushing the area in the center outward somewhat (the CPU socket/clamp area). You will be able to see in the attached pictures that the CPU clamp back plate is somewhat vertically bowed/bent with the cooler fitted. It is worth noting that I am having no issues with system performance and cooling other than boot times being longer than expected for an NVME SSD, but I believe that is entirely unrelated. I have run many stress tests including AIDA64 and ASUS RealBench a number of times and everything seems fine. I have not experienced any system crashes or failures to boot. What I am concerned about however, is whether this is something that can cause premature failure of the motherboard or CPU, which were both very expensive. I even removed the cooler, managed to straighten the CPU clamp back plate a bit by hand (basically massaging it with some pressure in the other direction lol) and re-fitted the cooler and didn't even do the screws all the way by hand and the same thing is occurring. It has been extremely difficult to get an opinion from Corsair on this, I was ignored for 5 days and only received a response after making a complaint here on the forum. The advice I got was: "After reading your description and checking the images it looks fine and safe. I guess the bending is due to the oldness of the back plate, maybe you can consider having a new back plate just to eliminate the dilemma of failing." which doesn't help since that advice is contradictory in itself, and the motherboard is only about a month old. I have been trying to get an opinion from ASUS on this as well, as the manufacturer of the motherboard, but they have not been helpful either. They only said to make sure the motherboard is mounted to the chassis properly.... I have been considering removing the CPU clamp so I can straighten the back plate and refit it, but I've never done such a thing and I'm not sure if this would void my warranty on the motherboard.. If anyone has any advice for me it would be greatly appreciated. Link to comment Share on other sites More sharing options...
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