JacquesDewitt Posted March 18, 2018 Share Posted March 18, 2018 Hi, I have a problem with commander pro and h150i, at first I recognized the AIO in corsair link but then it disappeared. Commander pro detects the 3 fans without problems. I have read some post but it is worth trying. I have attached a copy of usbdevice. Cheers Link to comment Share on other sites More sharing options...
Corsair Employees Corsair CJ Posted March 19, 2018 Corsair Employees Share Posted March 19, 2018 Check in device manager to see if the Corsair USBXp device driver is disabled. If it is disabled, enable it and the H150i PRO should pop back up. Link to comment Share on other sites More sharing options...
JacquesDewitt Posted March 21, 2018 Author Share Posted March 21, 2018 Check in device manager to see if the Corsair USBXp device driver is disabled. If it is disabled, enable it and the H150i PRO should pop back up. Hello, when I connect it to the commande pro the driver does not appear in the list, but when I connect it to a usb2 of the motherboard if it appears Link to comment Share on other sites More sharing options...
DevBiker Posted March 21, 2018 Share Posted March 21, 2018 Hello, when I connect it to the commande pro the driver does not appear in the list, but when I connect it to a usb2 of the motherboard if it appears Can you please provide the details of your hardware? You can go to Edit System Specs ... and note that you can fill the lines with other items (see mine as an example). Link to comment Share on other sites More sharing options...
JacquesDewitt Posted March 21, 2018 Author Share Posted March 21, 2018 Can you please provide the details of your hardware? You can go to Edit System Specs ... and note that you can fill the lines with other items (see mine as an example). Hi Motherboard ASUS Maximus XVIII Hero Processor Intel i7-6700K Memory (part number) 32 GB Corsair vengeance rgb DDR4-3600 Video Card # 1 EVGA NVidia GTX-1080 ftw Video Card # 2 Commander Pro Hard Drive # 1 Samsung 950 Pro 256GB Hard Drive # 2 WD BLACK 5TB Hard Drive # 4 H150i PRO RGB Hard Drive # 5 3x ML 120 RGB Fans + 1 Fan Hub Hard Drive # 6 3 X 140 default fans fractal desing define r6 Case Fractal desing Define R6 Power Supply Evga 1000W T2 Operating System Windows 10 x64 Link to comment Share on other sites More sharing options...
DevBiker Posted March 21, 2018 Share Posted March 21, 2018 OK ... adding that to the "Edit System Specs" info would be good for future reference as well. One thing that I notice is the EVGA GPU. Are you running EVGA XOC? If so, can you disable it to see if the issue goes away? You'll also need to check in Device Manager again after disabling XOC. Link to comment Share on other sites More sharing options...
JacquesDewitt Posted March 21, 2018 Author Share Posted March 21, 2018 OK ... adding that to the "Edit System Specs" info would be good for future reference as well. One thing that I notice is the EVGA GPU. Are you running EVGA XOC? If so, can you disable it to see if the issue goes away? You'll also need to check in Device Manager again after disabling XOC. thanks for the advice, but I do not have evga XOC installed Link to comment Share on other sites More sharing options...
DevBiker Posted March 21, 2018 Share Posted March 21, 2018 Ah, well, of course it can't be that easy. ;) Can you check the BIOS and make sure that "Legacy USB Support" and "XHCI Handoff" are both enabled? Is the cooler plugged in to the Commander Pro's USB port? Or into the motherboard? Can you show your Link monitoring screen, particularly the Commander Pro values? Link to comment Share on other sites More sharing options...
JacquesDewitt Posted March 21, 2018 Author Share Posted March 21, 2018 Ah, well, of course it can't be that easy. ;) Can you check the BIOS and make sure that "Legacy USB Support" and "XHCI Handoff" are both enabled? Is the cooler plugged in to the Commander Pro's USB port? Or into the motherboard? Can you show your Link monitoring screen, particularly the Commander Pro values? 1) legacy usb support is enabled but xhci handoff does not appear in bios 2) In the first instance it was connected to the commander pro and it worked, when it changes its case, it only detects it through the motherboard 3) attached Link to comment Share on other sites More sharing options...
DevBiker Posted March 21, 2018 Share Posted March 21, 2018 Hmmm ... CoPro voltages are fine. And the only thing changed was the case? You double-checked the connections? Did you check in Device Manager after "Showing Hidden Devices" (and enabling if the driver then appears)? Link to comment Share on other sites More sharing options...
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