Sylvain45 Posted February 7, 2005 Share Posted February 7, 2005 Hi, I bought a 1gb memory kit (2x512mb) p/n VS512MB533D2. One the modules is not working. My motherboard is an Intel D915PBL with 4 memory slots. For the investigation, I set the motherboard bios to the default setting and reseted the bios too (after a first test with the personnal setting). The bios already have the latest version so no need to flash it with a newer firmware. I removed too all hardware except the vid card (Saphire Radeon X600 pro 128mb PCI-E). During the boot sequence, only one memory module is recognized. I tested them seperately. I tried the good one in all memory slots and the machine worked fine and was able to boot. After I installed the defective one, the machine did not boot on all memory slots. Like dead. Following the results of those tests, it is quite evident that I got a defective memory module in that kit. I asked what to do from my reseller (Tigerdirect) and they told me to made an RMA request to the manufacturer so with an RMA number, they will be able to take back my memory kit. Only you can tell me the right procedure because I have a strange feeling that my reseller want to wash his hands with it. Thank you... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 7, 2005 Corsair Employees Share Posted February 7, 2005 Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
Sylvain45 Posted February 7, 2005 Author Share Posted February 7, 2005 :sunglasse Thanks, I'll fill the online RMA form. Regards... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 7, 2005 Corsair Employees Share Posted February 7, 2005 Please let me know how you make out! Link to comment Share on other sites More sharing options...
Sylvain45 Posted February 7, 2005 Author Share Posted February 7, 2005 ;): Done... I'm waiting for the RMA confirmation. Tx... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 7, 2005 Corsair Employees Share Posted February 7, 2005 You should have a reply by now. If not please follow the other link in my signature "If you have submitted the RMA using the on line form and have not got a reply!" Link to comment Share on other sites More sharing options...
Sylvain45 Posted February 7, 2005 Author Share Posted February 7, 2005 :bigeyes: Hi, I received the RMA notification by email and I will return the goods for exchange. Please discard the request I sent by email by following your link to the "If you have submitted the RMA using the on line form and have not got a reply!" Regards... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 7, 2005 Corsair Employees Share Posted February 7, 2005 No problem, I would just ignore it if you get another RMA#! Link to comment Share on other sites More sharing options...
Sylvain45 Posted February 8, 2005 Author Share Posted February 8, 2005 Hi, The memory kit gonna ship tuesday tomorrow via Fedex ground. Thanks... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 8, 2005 Corsair Employees Share Posted February 8, 2005 No problem, you can email rma@corsairmemory.com and check the status of your RMA when we get your modules. Link to comment Share on other sites More sharing options...
Sylvain45 Posted February 21, 2005 Author Share Posted February 21, 2005 Hi, Quick response time for replacement. Received new memory module kit. That was fast. Gonna have to wait because my mobo had to be returned too because of a defective PCI slot. (lucky guy I guess...) Can't wait to receive it and smoke my living room... Cheers... :sunglasse Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 22, 2005 Corsair Employees Share Posted February 22, 2005 No problem, please let us know when you get the MB back! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.