Bbloeder Posted March 7, 2018 Share Posted March 7, 2018 Dear Support team, A week or 2 ago we had to disconnect the electricity and when i turned the electricity back on the keyboard wanst connected anymore. I did had that issue once befour but that time i was able to connect the device again and now it doesnt. when i connect it a map opens with a file called firmware but i cant do anything with that. I hope you have a solution for me. Link to comment Share on other sites More sharing options...
xMacias Posted March 7, 2018 Share Posted March 7, 2018 I think that the firmware file could have been corrupted when it got disconnected. You could try doing a soft reset on the keyboard by: unplugging it, pressing and holding down the escape key, and plugging it back it with the escape key held down. You can let go after a couple seconds. Give it 30 seconds, if no lighting comes on, try replugging it again. This process may work better with CUE off as well. Link to comment Share on other sites More sharing options...
Bbloeder Posted March 11, 2018 Author Share Posted March 11, 2018 Well unfortunately that also seems to be doing nothing for me. did try like 3 times with and without CUE on but that didnt make any diffrence. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Nick Posted March 13, 2018 Corsair Employees Share Posted March 13, 2018 Go ahead and contacting our Technical Support staff and request a hard firmware reset. They can supply you with the files and specific instructions you'll need: https://support.corsair.com/ Link to comment Share on other sites More sharing options...
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