1080 graphic issues

[luckyhitaki]

Hi

 

I purchased the one some weeks ago.

 

After finally having set-up everything, i was going to play some Heroes of the Storm. However when I set the resolution in the 2560x1440, approx after 5 min, I start to lag and weird particles flash and disappear. The game keeps running normal afterwards but some of the ingame control disappears.

 

Unfortunately I dont have any other games currently to try out, so i downloaded the demo of 3d mark. The test crashes approx around second 27 of the test.

 

As I was unable to complete a full test, i downloaded furmark.

When I switched to the desktop to check if c-link is showing the same temps (50c) as c-link, this happened:

[ame]

[/ame]

and the pc crashed.

 

i deinstalled and reinstalled the graphics drivers. But 3dmark is still crashing at 27 seconds and i am scared to test furmark again.

 

what should i do?

 

thx for the support

[Corsair CJ]

In BIOS, try changing the PCIe setting to Gen2 and see if that resolves it. Otherwise, you should contact our support team.

[luckyhitaki]

https://imgur.com/a/6opsK

 

Hi

Thank you for the quick response.

 

I am unable to find the setting that you are refering to, can you route me through?

 

thanks!

[Corsair CJ]

https://imgur.com/a/6opsK

 

Hi

Thank you for the quick response.

 

I am unable to find the setting that you are refering to, can you route me through?

 

thanks!

 

I see that you're in the newer BIOS revision that enables this by default.

 

If you had the option available it'd be as follows:

 

Settings -> Advanced -> PCI Subsystem Settings -> PEG0 - Max Link Speed

 

You'd then change from Gen3 to Gen2.

 

At this point, I'd suggest talking to our customer support team.

[luckyhitaki]

thank you!