deputea Posted March 4, 2018 Share Posted March 4, 2018 Hello, I have an MSI Mortar z170m motherboard. I have my Corsair H100i plugged into the CPU_Fan and Sys_Fan. The sys_fan is showing to be running roughly 1600RPM. The CPU_FAN is not showing spinning at any RPM's. Which is concerning because core temp is showing all 4 cores running around 90 degrees celcius. This obviously seems high to me. I've seen solutions that state to plug the core into CPU_OPT but I do not see that on my motherboard. I am not using the link plug and never have. This problem just started recently. I've turned off smart fan and made it so all fans are running full speed. This still did not give any RPM reading on the CPU Fan. The two radiator fans are running. My fear is that the liquid is either not pushing out or not making it to cool the CPU. Any solution recommendations would be much appreciated. CPU: i7 - 6700k 4.0 GPU: Geforce GTX 1080 Link to comment Share on other sites More sharing options...
c-attack Posted March 4, 2018 Share Posted March 4, 2018 If you are running Link, what is the "H100i Temp" in the cooler box panel? Is there a pump speed in that box? You have it connected to Sys fan and CPU fan? Are you running the fans from the board and not the H100i pump controller? Does not matter for this issue, but just to clarify, particularly since 1600 rpm is not a normal or even 1/2 normal pump speed. This is a H100i and not a H100i GTX or V2, correct? Link to comment Share on other sites More sharing options...
deputea Posted March 4, 2018 Author Share Posted March 4, 2018 I am not running link as I do not have the link cable at the moment. So, when I pull up the Corsair Link App it doesn't show the h100 at all. To clarify I have two fan cables. One for my base fan at the back of my Case (nothing to do with cooling system) and then the fan cable from the cooling unit. I have the main cooling core cable plugged into CPU_Fan and the other plugged into Sys_Fan. My guess is the sys_fan is what is showing at 1600RPMs? Because I agree with you and understand the core RPM would be way higher than 1600. Link to comment Share on other sites More sharing options...
deputea Posted March 4, 2018 Author Share Posted March 4, 2018 Even when I go into bios it is not showing any RPMs from CPU fan but the radiator fans are spinning. Link to comment Share on other sites More sharing options...
c-attack Posted March 5, 2018 Share Posted March 5, 2018 Still need to know if you are running the H100i (square block) or the more recent H100i GTX/v2 (hex block). They have different pump speeds. H100i is SATA powered. H100i GTX/v2 gets power from the fan header. H100i pump should read 2300-ish, but I can't remember if you get a true read from the BIOS. H100i GTX/v2 will run at 2000 or 3000 rpm, but will show half value in the BIOS. When you cold boot or wake the PC from sleep, can you see the CPU temps climb 45-50-55-60... at a slow but visible rate? Or is it instantly 90? Presumably the radiator exhaust air is cold? It is starting to sound like flow problem, but the last troubleshooting steps are somewhat model specific. Link to comment Share on other sites More sharing options...
deputea Posted March 5, 2018 Author Share Posted March 5, 2018 When I wake the computer my temperatures start around 30 then rise to 60 ish then cap and stay around 88-91 if I start doing anything. It's the square block H100i. You made me think that the sata cable came loose but if that was the case the lights on the cooler wouldn't even light up. so, that's not it. Neither Command Center or Bios are even seeing the cooler pump. The only fan they are seeing is the regular system fan in the back of the case. Link to comment Share on other sites More sharing options...
c-attack Posted March 5, 2018 Share Posted March 5, 2018 You made me think that the sata cable came loose but if that was the case the lights on the cooler wouldn't even light up. so, that's not it. Correct and that is why I needed to know which model. You have an electrical or mechanical failure. Contact Corsair Tech Support through the ticket system. When you fill out the ticket, specifically tell them it is a H100i, you have checked the SATA cable and fans and lights still work, but the CPU temp continues to slowly rise from the moment you boot the system. This is the hallmark sign of pump failure or other flow issue and hopeful this will cut down on the back and forth with them. Use another cooler if you can until this is sorted. There is going to be some down time. You can request an advanced RMA where they ship you a new one with a credit card hold, then you ship the old back once received. However, this is not always available depending on product and location and you have to specifically ask for it. Link to comment Share on other sites More sharing options...
deputea Posted March 5, 2018 Author Share Posted March 5, 2018 Ok, thanks much Link to comment Share on other sites More sharing options...
deputea Posted March 5, 2018 Author Share Posted March 5, 2018 Correct and that is why I needed to know which model. You have an electrical or mechanical failure. Contact Corsair Tech Support through the ticket system. When you fill out the ticket, specifically tell them it is a H100i, you have checked the SATA cable and fans and lights still work, but the CPU temp continues to slowly rise from the moment you boot the system. This is the hallmark sign of pump failure or other flow issue and hopeful this will cut down on the back and forth with them. Use another cooler if you can until this is sorted. There is going to be some down time. You can request an advanced RMA where they ship you a new one with a credit card hold, then you ship the old back once received. However, this is not always available depending on product and location and you have to specifically ask for it. It is actually the H100i V2. Does that make any difference in troubleshooting? Link to comment Share on other sites More sharing options...
DevBiker Posted March 5, 2018 Share Posted March 5, 2018 It is actually the H100i V2. Does that make any difference in troubleshooting? Yes, it does. Check the fan header that the pump is attached to (CPU_FAN, most likely) and make sure that it's set to 100%/Full Speed. This pump is powered by the fan header and it requires the full 12V at all times. If setting that doesn't resolve the issue then continue with the RMA. When you get the replacement, make sure to set that fan header correctly. I strongly suspect that there are a number of failures of these pumps due to not powering the pump correctly. Link to comment Share on other sites More sharing options...
deputea Posted March 5, 2018 Author Share Posted March 5, 2018 Ya, I tried turning off smart control and setting all fans to 100%. Unfortunately, that did not resolve the issue. The odd part to me is that neither BIOS nor Command Center are even seeing the pump as a fan. The only fan that is being noticed is system fan 2 which is the fan on the back of my case. Link to comment Share on other sites More sharing options...
c-attack Posted March 5, 2018 Share Posted March 5, 2018 Yes, H100i vs H100i v2 does matter for troubleshooting purposes. The earlier H100i is SATA powered. The H100i v2 takes power from a motherboard header and it is a very common misstep to not set the controlling header to 100%. When you contact tech support, this is the very first thing they will probably suggest so it is better to head that one off from the start. End result is the same either way and non-recognition plus those escalating temps are the clear sign there is pump issue. Make sure you hit both points in your ticket. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.