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Corsair Void Wireless USB Dongle Suddenly Not Recognized


Neuromancer1984
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Hi, I've had a wireless Corsair Void Pro for about 2 months now, and last night the was no longer able to be recognized by Windows. It had been working only minutes before, and after unplugging the USB and plugging it back in a minute later, the error message popped up: "USB Device Not Recognized: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it."

 

This was on a laptop while I was on vacation (got back today). Tried plugging it back in to the desktop computer at home and got the same error. The dongle does not light up when plugged in and it does not matter which of the eight USB ports I plug it into.

 

Any ideas what to do? Maybe the dongle got dinged up somehow in transport (was vacationing via plane) but it refusing to be recognized anymore was also very sudden and it was working moments before.

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I downloaded CUE but not sure where to go, there was no other Corsair software on my computer before that, but under Global Settings in there I don't see any firmware update button/arrow pointing to a line. All I see are DEMO "X" product tabs. The Help steps say the firmware update option should be there, but I don't see it. My Corsair headset is both plugged into the computer via cable and has the (not working properly) dongle plugged in too.
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  • 2 years later...
  • 2 months later...

i have a corsair ironclaw wireless rgb

 

i was at school and my wireless usb reciever was working fine,

i then came home to an error saying that the usb device is not detected

 

does anyone else have this problem or know how to fix it?

if there is no fix to it could i maybe buy a new reciever?

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  • Corsair Employees
i have a corsair ironclaw wireless rgb

 

i was at school and my wireless usb reciever was working fine,

i then came home to an error saying that the usb device is not detected

 

does anyone else have this problem or know how to fix it?

if there is no fix to it could i maybe buy a new reciever?

 

Hi xenu,

 

Is Windows not detecting the USB dongle at all, or is it just iCUE that is unable to detect it? I suggest opening a ticket at https://help.corsair.com in the meantime as they'll be able to help troubleshoot and replace the dongle if necessary.

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