Jump to content
Corsair Community

impossible d'installer CUE


Recommended Posts

Bonjour,

 

Il m'est impossible d'installer CUE sur Windows 10 64bits

il s'agit bien de la dernière version en cours de cue 2.23.40

window est à jour version 1709

 

l'installation plante directement du fait d'une erreur

 

voici ce que dit le fichier msi

 

MSI (s) (1C:2C) [10:05:44:206]: Running installation inside multi-package transaction F:\Users\ian\Downloads\CorsairUtilityEngineSetup_2.23.40_release.msi

MSI (s) (1C:2C) [10:05:44:206]: Grabbed execution mutex.

MSI (s) (1C:08) [10:05:44:209]: Resetting cached policy values

MSI (s) (1C:08) [10:05:44:209]: Machine policy value 'Debug' is 0

MSI (s) (1C:08) [10:05:44:209]: ******* RunEngine:

******* Product: F:\Users\ian\Downloads\CorsairUtilityEngineSetup_2.23.40_release.msi

******* Action:

******* CommandLine: **********

MSI (s) (1C:08) [10:05:44:210]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (1C:08) [10:05:44:214]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038

MSI (s) (1C:08) [10:05:44:216]: SRSetRestorePoint skipped for this transaction.

MSI (s) (1C:08) [10:05:44:216]: MainEngineThread is returning 2

MSI (s) (1C:2C) [10:05:44:216]: No System Restore sequence number for this installation.

=== Verbose logging started: 01/03/2018 10:05:44 Build type: SHIP UNICODE 5.00.10011.00 Calling process: E:\TEMP\MSI1325\InstallerGui.exe ===

MSI © (AC:A8) [10:05:44:198]: Resetting cached policy values

MSI © (AC:A8) [10:05:44:198]: Machine policy value 'Debug' is 0

MSI © (AC:A8) [10:05:44:198]: ******* RunEngine:

******* Product: F:\Users\ian\Downloads\CorsairUtilityEngineSetup_2.23.40_release.msi

******* Action:

******* CommandLine: **********

MSI © (AC:A8) [10:05:44:199]: Client-side and UI is none or basic: Running entire install on the server.

MSI © (AC:A8) [10:05:44:199]: Grabbed execution mutex.

MSI © (AC:A8) [10:05:44:200]: Cloaking enabled.

MSI © (AC:A8) [10:05:44:200]: Attempting to enable all disabled privileges before calling Install on Server

MSI © (AC:A8) [10:05:44:200]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI © (AC:A8) [10:05:44:219]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI © (AC:A8) [10:05:44:220]: MainEngineThread is returning 2

=== Verbose logging stopped: 01/03/2018 10:05:44 ===

 

si quelqu'un a une solution, merci d'avance....

Link to comment
Share on other sites

  • 2 weeks later...
  • Corsair Employees

Bonjour

 

Avez vous un firmware activé (windows ou celui de votre antivirus), pourriez vous le désactiver pour faire le test ?

 

Si votre problème persiste, merci de prendre contact en créant un ticket SAV/RMA auprès de notre support technique via notre site :

 

http://support.corsair.com.

 

Cordialement

 

Bonne journée

 

L'équipe de Corsair France.

Link to comment
Share on other sites

 Share

×
×
  • Create New...