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Corsair One Pro games randomly crashing to desktop


brodels
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Hello,

 

I recently purchased a Corsair One Pro (got it in December) from Corsair. I only play a handful of games -

Heroes of Newerth

CS:Go

Brawlhalla

Destiny 2

Rainbow Six Siege

 

All games run great on max settings, but specifically Destiny 2 and Siege will crash to desktop randomly. These are probably the most taxing games that I play as well.

The crash may happen over an hour into playing where the game will just freeze, some sound is still playing, then the game shuts down and I'm at the desktop. If I run the game again, the crash can happen sooner, it's even happened within 15 minutes of restarting the game. Crashes can happen in the game no matter what I'm doing (browsing menus in lobby, in the middle of gameplay, etc.).

 

I opened up a ticket with Corsair and they sent me documentation on how to change the PEGO setting (Whatever that is) in my BIOS. When I went through their steps, the option to change the PEGO setting wasn't there.

 

So now I'm here. any help would be awesome! This is my first post so I apologize if I'm missing anything - please let me know if you need anything.

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I just learned of 'View Reliability History.' I think these hardware errors are linked to the crashing. Here are the last few of them:

 

Source

Windows

 

Summary

Hardware error

 

Date

‎2/‎10/‎2018 4:48 PM

 

Status

Not reported

 

Description

A problem with your hardware caused Windows to stop working correctly.

 

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffaa835d2dd4a0

Parameter 2: fffff804335ebd90

Parameter 3: 0

Parameter 4: 1fbc

OS version: 10_0_16299

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.16299.2.0.0.768.101

Locale ID: 1033

 

================

 

Source

Windows

 

Summary

Hardware error

 

Date

‎2/‎9/‎2018 9:02 PM

 

Status

Not reported

 

Description

A problem with your hardware caused Windows to stop working correctly.

 

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffff8e059843a4a0

Parameter 2: fffff8022c3d7458

Parameter 3: 0

Parameter 4: b68

OS version: 10_0_16299

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.16299.2.0.0.768.101

Locale ID: 1033

 

================

 

Source

Windows

 

Summary

Hardware error

 

Date

‎2/‎8/‎2018 8:56 PM

 

Status

Not reported

 

Description

A problem with your hardware caused Windows to stop working correctly.

 

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffff9e06532bf4a0

Parameter 2: fffff809ab127458

Parameter 3: 0

Parameter 4: 5e0

OS version: 10_0_16299

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.16299.2.0.0.768.101

Locale ID: 1033

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Hi brodels,

 

I think you can try to uninstall Graphic driver then reinstall the latest Graphic card driver.

you can follow below steps.

 

1. Download latest Nvidia driver

2. Disconnect Internet connection

2. Remove all Nvidia items in "Programs and Features"( You might need to reboot your system several times when you are removing Nvidia drivers, I prefer reboot system after removing one item everytime)

3. Check Display Adapters became "Microsoft Basic Display Adapter" in device manager to ensure Nvidia driver has been removed completely.

4. Install latest Nvidia Driver via Installshield.

5. Check if games randomly crashing to desktop.

 

Zeph

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Zeph,

 

Thanks! I will give this a try. I do want to note that I upgraded my graphic card driver yesterday (to the latest version, which came out late January), but have had a couple of crashes since.

 

I will try to uninstall the graphic driver and reinstall, and game. then will report back.

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Hi Zeph,

 

I followed your instructions, uninstalled all things NVIDIA, and then installed the downloaded driver.

Loaded up Rainbow Six Siege and crashed to desktop ~ 20 minutes into gameplay:

 

Source

Windows

 

Summary

Hardware error

 

Date

‎2/‎11/‎2018 10:01 AM

 

Status

Not reported

 

Description

A problem with your hardware caused Windows to stop working correctly.

 

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffff838d7398a010

Parameter 2: fffff80b98aebd90

Parameter 3: 0

Parameter 4: e30

OS version: 10_0_16299

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.16299.2.0.0.768.101

Locale ID: 1033

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Hi brodels,

 

It seems like many player met the same problem when playing Rainbow Six Siege

you can check below link for crash issue,

[ame]

[/ame]

you also can try below methods to resolve crash issue.

[ame]

[/ame]

BTW, What temperature is your GPU/CPU when you playing game?

What BIOS version do you use ?

Does re-install Nvidia driver resolve Destiny 2 crash problem?

 

Thanks

Zeph

Edited by Zephko
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Thanks for the help Zeph. Unfortunately - none of that worked.

 

Destiny 2 just crashed on me:

 

Source

Windows

 

Summary

Hardware error

 

Date

‎2/‎12/‎2018 8:21 PM

 

Status

Not reported

 

Description

A problem with your hardware caused Windows to stop working correctly.

 

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffe70df2464310

Parameter 2: fffff800f54fbd90

Parameter 3: 0

Parameter 4: 11cc

OS version: 10_0_16299

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.16299.2.0.0.768.101

Locale ID: 1033

 

Files that help describe the problem

WATCHDOG-20180212-2021.dmp

sysdata.xml

WERInternalMetadata.xml

memory.csv

sysinfo.txt

 

Rainbow Six has crashed twice before that while I was trying those fixes.

 

Playing Destiny, my GPU was running at 52 C.

 

I opened a ticket with Corsair earlier and they're saying that they can replace my machine. I'm thinking about just going that route as I can't seem to find a way to fix these issues, nor do I know why it's happening.

 

Has anyone else experienced these issues? This is my machine:

 

CORSAIR ONE PRO Compact Gaming PC — Intel Core i7-7700K, NVIDIA GeForce GTX 1080, 16GB DDR4-2400, 480GB SSD, 2TB HDD CS-9000011-NA

Edited by brodels
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Hi brodels,

 

Can you give me the serial number of your unit? Also, can you try running stress test on CORSAIR ONE diagnostic tool and let me know the result? Thank you.

 

I actually had my machine replaced. Corsair shipped a new one to me and I have to send the old one back. There is no crashing on my new machine!

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