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Shocking customer service


bigdoguk

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I ordered a 570X black psu cover on the 12th Jan said it was in stock then payed with paypal got the email to comfirm but didn't get anymore updates on it till today to say it's shipped,I've been trying to contact customer service to cancel this order Scince about the 14th I've made a ticket 672974 and I've not heard nothing at all so I've now payed for a item that I've been trying to cancel.

I have always stuck up for corsair in the past but with this has left me feeling let down and I regret that I've had to post this in the forum.

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  • Corsair Employees
Sorry to hear that bigdoguk. I'll share this thread with our customer service and let them know that this is happening in the field. I'll make sure that they take note of this so that we can avoid this kind of inconvenience in the future.
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Tuesday, January 30, 2018 Location Time Piece

15 Delivered - Signed for by : N LANDER TELFORD 13:24

1 Piece

Wednesday, January 31, 2018 Location Time Piece

14 With delivery courier BIRMINGHAM - UK 08:53

1 Piece

Tuesday, January 30, 2018 Location Time Piece

13 Recipient refused delivery BIRMINGHAM - UK 10:24

1 Piece

It's not sorted yet Greybeard just got a update on my ticket saying it's been signed for not by me you can see part 13.

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Hehe :)

Sad really I have now had to open a dispute with PayPal to get this sorted.

Had to laugh yesterday I got a email to take a customer survey guess what I said,I have spent almost £900 on corsair products to go in my new build as I thought the customer service was a good as EVGA but I was wrong so I just hope I don't have any problems with my parts.

All I can say is the sum of money isn't a large amount but I've been saving and selling my old parts to build a new pc and wanted parts and backup I can trust that if I had any problems they would be sorted.

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Come on corsair you need to sack your customer support as they cant do their job,ive just recived a email saying DHL will pick up the corsair 570x psu cover that ive told them I refused delivery and I have proof.

 

I cant belive this service.

Signed for by: N LANDER

Get Signature Proof of Delivery Tuesday, January 30, 2018 at 13:24

 

Origin Service Area:

AMSTERDAM - ALMERE - NETHERLANDS, THE

Destination Service Area:

BIRMINGHAM - TELFORD - UK 1 Pieces

 

JD014600005299765309

359007502083295431

 

Tuesday, January 30, 2018 Location Time Pieces

21 Delivered - Signed for by : N LANDER TELFORD 13:24 1 Pieces

 

359007502083295431

 

Tuesday, February 06, 2018 Location Time Pieces

20 Please contact DHL BIRMINGHAM - UK 11:02 1 Pieces

 

JD014600005299765309

 

19 Shipment on hold BIRMINGHAM - UK 06:55 1 Pieces

 

JD014600005299765309

 

Monday, February 05, 2018 Location Time Pieces

18 Shipment on hold BIRMINGHAM - UK 09:23 1 Pieces

 

JD014600005299765309

 

Friday, February 02, 2018 Location Time Pieces

17 Shipment on hold BIRMINGHAM - UK 07:40 1 Pieces

 

JD014600005299765309

 

Thursday, February 01, 2018 Location Time Pieces

16 Shipment on hold BIRMINGHAM - UK 09:42 1 Pieces

 

JD014600005299765309

 

Wednesday, January 31, 2018 Location Time Pieces

15 Recipient refused delivery BIRMINGHAM - UK 11:46 1 Pieces

 

JD014600005299765309

 

14 With delivery courier BIRMINGHAM - UK 08:53 1 Pieces

 

JD014600005299765309

 

Tuesday, January 30, 2018 Location Time Pieces

13 Recipient refused delivery BIRMINGHAM - UK 10:24 1 Pieces <-----------------------------------------------------------------------------

 

JD014600005299765309

 

12 With delivery courier BIRMINGHAM - UK 08:44

11 Arrived at Delivery Facility in BIRMINGHAM - UK BIRMINGHAM - UK 06:31 2 Pieces

 

JD014600005299765309

359007502083295431

 

Monday, January 29, 2018 Location Time Pieces

10 Departed Facility in GATWICK - UK GATWICK - UK 23:29 2 Pieces

 

JD014600005299765309

359007502083295431

 

9 Processed at GATWICK - UK GATWICK - UK 16:29 2 Pieces

 

JD014600005299765309

359007502083295431

 

8 Arrived at Sort Facility GATWICK - UK GATWICK - UK 11:54 1 Pieces

 

JD014600005299765309

 

Saturday, January 27, 2018 Location Time Pieces

7 Departed Facility in BRUSSELS - BELGIUM BRUSSELS - BELGIUM 06:06 1 Pieces

 

JD014600005299765309

 

6 Processed at BRUSSELS - BELGIUM BRUSSELS - BELGIUM 03:19 1 Pieces

 

JD014600005299765309

 

5 Arrived at Sort Facility BRUSSELS - BELGIUM BRUSSELS - BELGIUM 02:13 1 Pieces

 

JD014600005299765309

 

Friday, January 26, 2018 Location Time Pieces

4 Departed Facility in AMSTERDAM - NETHERLANDS, THE AMSTERDAM - NETHERLANDS, THE 22:35 1 Pieces

 

JD014600005299765309

 

3 Processed at AMSTERDAM - NETHERLANDS, THE AMSTERDAM - NETHERLANDS, THE 21:39 1 Pieces

 

JD014600005299765309

 

2 Arrived at Sort Facility AMSTERDAM - NETHERLANDS, THE AMSTERDAM - NETHERLANDS, THE 20:35 1 Pieces

 

JD014600005299765309

 

1 Shipment information received AMSTERDAM - NETHERLANDS, THE 15:34

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