Barny Posted December 26, 2017 Share Posted December 26, 2017 Hi Have the K95 RGB Platinum, purchased 3 days ago. Problem I have is it keeps disappearing, cannot be seen anywhere including the latest version CUE. Have tried unplugging and re plugging with no success. Last 5 times this has happened I had to reinstall the CUE software, anyone any idea's ? Thanks Link to comment Share on other sites More sharing options...
Toasted Posted December 27, 2017 Share Posted December 27, 2017 Does the keyboard continue working fine when its not seen in CUE? Tried turning off USB selective suspend in Windows? Latest chipset drivers? Link to comment Share on other sites More sharing options...
Barny Posted December 28, 2017 Author Share Posted December 28, 2017 Does the keyboard continue working fine when its not seen in CUE? Tried turning off USB selective suspend in Windows? Latest chipset drivers? Hi, thanks for reply :) Yes keyboard works with yellow ish backlighting only. Can still go up and down on the brightness. Have the latest drivers and the like, will try the suspend Thanks Link to comment Share on other sites More sharing options...
Toasted Posted December 29, 2017 Share Posted December 29, 2017 Can you also try lowering the polling rate as well as reflashing the firmware via CUE. Does that change anything? If possible, try the keyboard on another computer and see whether the issue is still present. Link to comment Share on other sites More sharing options...
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