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K95 Platinum malfunction


Launcelot

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Day 2: Second day with my keyboard. Evey thing was working fine. Today typing works but nothing else. No lights do not work at all. CUE software says keyboard status is "malfunction". Software keeps asking for a firmware update. Keyboard has newest firmware (just updated yesterday). Tried updating firmware but after 10 min firmware update did not go throu. Can i please get some support here?
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  • Corsair Employees

If the firmware update is getting stuck, try switching to a different stack of USB ports, preferably Intel and not ASMedia. I've also found if you unplug all your USB devices except the keyboard and mouse, this can help. If this doesn't work, you can submit a ticket through our support site, and one of our Technical Support staff can provide you with a hard firmware reset.

 

http://support.corsair.com/

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