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RAM RMA Issue


zbahriyeli
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Hello,

 

I recently put in an RMA request for some faulty RAM. The RMA was approved, however they need both sticks of RAM. I'm contacting on behalf of the school I work for and when we built these PCs we bought 2x8gb sets and used 1x8gb in each PC.

 

I've made another 2 updates on my ticket asking whether it is possible for us to send out the 1 stick, as it's highly unlikely we'll be able to find the matching stick, and had no response. The chat is unavailable too so I can't get through.

 

The support as it stands has been rather lack-luster and considering the amount of sets we bought, I would've expected a bit more.

 

Help would be greatly appreciated in this matter.

 

Zafer Bahriyeli

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