SVG4K Posted November 28, 2017 Share Posted November 28, 2017 I own the h110i GT since 10-2015, it works still okay, but.. So what exactly data should i present to tech support, if RMA case to happen. Its package is lost, i have the manual, warranty guide and the serial number on the sticker, on the radiator. And purchase proof is intact. Also i see no serial number registration or warranty confirmartion service on-site, whether is it needed or not... What should i do in such a case ? I did read the warranty guide, it is short and not so clear in detail. :idea: Also i am unable to solve it at place of buying, the warranty proposed was limited to 12 months. Link to comment Share on other sites More sharing options...
SVG4K Posted November 28, 2017 Author Share Posted November 28, 2017 P.S. I am the original purchaser, it is not a second-hand case. Link to comment Share on other sites More sharing options...
DevBiker Posted November 28, 2017 Share Posted November 28, 2017 You'll need proof of purchase, that's it. You will need to return the fans with the unit so if you've swapped out the fans, make sure that you have the stock fans. Link to comment Share on other sites More sharing options...
SVG4K Posted November 28, 2017 Author Share Posted November 28, 2017 A blogger in youtube posted a video of unpacking the H110i GT, different country than mine though, showing some extra two piece of papers, additionally to manual and warranty guide, mentioning one of as "corsair warranty". I'm pretty confused with that, lacking those two. Neither i remember that i had them in my package. It seems that serial, all details/fans/etc included and purchase docs are enough and ok ? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted November 28, 2017 Administrators Share Posted November 28, 2017 The warranty guide you're referring to should say something like "warranty for australian customers" I think, but it has nothing to do with the RMA process. DevBiker's correct - tech support will ask for a copy of your receipt. They'd only need the cooler and original fans sent back, nothing else (e.g. brackets, screws, etc). Link to comment Share on other sites More sharing options...
SVG4K Posted November 28, 2017 Author Share Posted November 28, 2017 Well, all doubts ceased. Thank you for answering. Link to comment Share on other sites More sharing options...
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