Rocket Raccon Posted November 17, 2017 Share Posted November 17, 2017 Hey, to be honest, this is my last try before I send all Items back to Corsair! 3 Weeks ago I buyed a package with a Corsair Keyboard and Mouse (Wonderful!), 3 120mm HD-Fans, 1x LNP with Strips and the Commander Pro. Connected the Fans to Commander Pro - Fan steering works good! Connected the LNP to Commander Pro - Lighning Strips working great! Connected the Fan Hub (with the 3 Fans) to the Commander Pro - just 1 Fan working ! Support Ticket #1 opend - Finally after 4 Days of Picture sending - I got a new Fan Hub. Installed - Same Issue. Old and New Hub connected without Commander Pro (just with 3 Button Controller) same Issue. Always Port 1 (both Hubs) works perfect. All other Ports not. Changed every Fan into Port 1 - always works. No response for 3 Days to the Ticket - opened new Ticket - answer just 3 or 4 hours later... Finally I got now (today) a third Fan-Hub (I dont think it will work now) - But since 4 Days now I wait for a answer for my Question in that ticket again. Talked to the german Forum - No response from bluebeard - This is really not the kind of support I know. I hope some Corsair-Members can help me, before I have to leave corsair... Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Dustin Posted November 17, 2017 Corsair Employees Share Posted November 17, 2017 If I had to hazard a guess, I suspect there might be an issue with at least one of the HD fans. These things are like Christmas lights, if one is bad it keeps the rest of the fans from working. You've tried reordering/rearranging the fans in the hub? Link to comment Share on other sites More sharing options...
Rocket Raccon Posted November 18, 2017 Author Share Posted November 18, 2017 But I tried each of them on Port 1. Everytime the Fan works. So I can't imagine that the Fans are the Problem... Link to comment Share on other sites More sharing options...
DevBiker Posted November 18, 2017 Share Posted November 18, 2017 First, make sure that you connect the fans in order on the controller (1-2-3). Once that's in place, try setting all three up on different combinations of 1-2-3. Label the fans with masking tape - A-B-C. Then try 1A-2B-3C. Then 1B -2A-3C. Then 1C-2B-3A. And so one. That can help determine if there is a single fan that ends the rest of the chain or if it's the LED Fan Controller. Just because they all work on 1 doesn't mean that they all work together. It's happened before ... an individual fan works but when daisy chained with others, it causes the downstream fans to go out. Link to comment Share on other sites More sharing options...
Rocket Raccon Posted November 19, 2017 Author Share Posted November 19, 2017 Its totally the same in every case. Everytime only Port 1works, equal witcht Fan are connected to port 1. Ports 2-6 are always "offline" Link to comment Share on other sites More sharing options...
DevBiker Posted November 19, 2017 Share Posted November 19, 2017 Its totally the same in every case. Everytime only Port 1works, equal witcht Fan are connected to port 1. Ports 2-6 are always "offline" Then it would seem that the LED fan hub is bad. Time for RMA ... sorry. :(: Link to comment Share on other sites More sharing options...
Rocket Raccon Posted November 21, 2017 Author Share Posted November 21, 2017 I got Thursday my 3rd Hub from RMA - and still the same Problem. And since 8 Days no response from the Ticketserivce !!! its shameful this Ticket-Serivce !!! German Forum used, they dont have Ideas too. Ticket support dont aswers me... I really dont know If this is called Support... Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Dustin Posted November 22, 2017 Corsair Employees Share Posted November 22, 2017 I hesitate to ask, but can you show me a screenshot that shows how you have the fans configured in the Link software? Link to comment Share on other sites More sharing options...
Rocket Raccon Posted November 22, 2017 Author Share Posted November 22, 2017 http://forum.corsair.com/forums/showthread.php?t=172373&page=2 In this Part of the german-Board you can see all my Pictures of it. They can't help me, support doesn't answers be. I really dont know what I can do. 3 times a defect Fan-Hub - I can't imagine. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Dustin Posted November 22, 2017 Corsair Employees Share Posted November 22, 2017 And you're hitting Apply when you make changes? Link to comment Share on other sites More sharing options...
Rocket Raccon Posted November 22, 2017 Author Share Posted November 22, 2017 Yes... Sure... Tried it today on a pc at work... Same Issue Link to comment Share on other sites More sharing options...
Rocket Raccon Posted November 23, 2017 Author Share Posted November 23, 2017 Finally: Bad Ticket support - Fast delivery, but not entering to the Problem! Comunity can't help, but tried it... Thank's a lot! After now 3 Weeks, with 2 Tickets, and 10 days without a answer from Ticket service... Corsair lost a new Fan, within 3 Weeks and I'm can't tell anybody something good about this support! Sorry about that! This Thread can be closed. I have send all Items (over 500€ Worth) back to my dealer! Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Dustin Posted November 27, 2017 Corsair Employees Share Posted November 27, 2017 I'm very sorry to hear that we weren't able to solve the problem for you, totally understand why you'd send everything back. Link to comment Share on other sites More sharing options...
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