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Padlock3 does not work


desert0616
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Hi,

 

I just purchase a Padlock3 32Gb from Amazon. The user guide said that to click the key button to awaken the drive and the LED will light. However, I have tried many times; there is no reaction when I press the key button. When the drive is not inserted into a computer, all LEDs have no reaction when any button is pressed.

 

When I insert it into a computer, the red led light first, and then the greed led keeps light. And my computer can identify the driver, and I can use it normally as a common flash driver. At this time, I try to press any button but with no luck.

 

I noted that the user's guide mentioned that it is required to charge the driver for a while for its internal battery. But, I have inserted it into my computer overnight. It still works as a common driver without secure functions.

 

Do I misunderstand the user's guide or this device is broken?

 

Thanks!

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Hi,

 

I just purchase a Padlock3 32Gb from Amazon. The user guide said that to click the key button to awaken the drive and the LED will light. However, I have tried many times; there is no reaction when I press the key button. When the drive is not inserted into a computer, all LEDs have no reaction when any button is pressed.

 

When I insert it into a computer, the red led light first, and then the greed led keeps light. And my computer can identify the driver, and I can use it normally as a common flash driver. At this time, I try to press any button but with no luck.

 

I noted that the user's guide mentioned that it is required to charge the driver for a while for its internal battery. But, I have inserted it into my computer overnight. It still works as a common driver without secure functions.

 

Do I misunderstand the user's guide or this device is broken?

 

Thanks!

 

Hi there,

 

The driver for the flash drive itself shouldn't be any different. The security features are all hardware-based and require input through the buttons on the drive. From what it looks like, the drive is indicating that it's unlocked through Admin mode. Have you tried setting a PIN yet?

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