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Problem with corsair Link and h100i V2


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i've a bought a h100i V2 2 weeks ago and i just can't detect it with the corsair LINK to change LED colors or fan profile.

my pcs manages to detect it as a unkown device but corsair LINK can't detect it. I've already tried to reinstall the program and drivers, change usb ports and usb cable, but nothing seems to happen.

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